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SureCritic / Genesis Of Covington
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Genesis Of Covington

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)
77
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Score Details

5 stars
82%
4 stars
4%
3 stars
9%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
77
Net Promoter Score ®

Business Details

Categories
Contact
(985) 801-7000
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* No Time Zone Provided
953 Highway 190 North Covington, LA 70433
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)
Write a Review
Recent Reviews
Verified Customer
Slidell, LA
2018 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/19/2022
verified customerVerified Customer
4
Category: Service
Very disappointed
I was shocked because I bring my car there often but this time it was not a great experience. The service attended was very rude and telling me what I did to my vehicle when I kept telling him I didn't. Overcharged me for the service. I called around to other dealerships and autoshops and each every one of them said that was way too much, even for a dealership. Usually they are pretty good but this time it was the complete opposite
RONALD O., Service Manager from Genesis Of Covington responded on 01/24/2022 01:45 PM

Hi Mrs. George, I looked into your last service visit and spoke with the advisor and service tech. They said that the  lower shields had damage to them caused by something that hit them. The service advisor told me that he showed you the damaged parts. Genesis will not allow us to warranty something that is damaged. I can understand your concern about the price. I also looked into that. Most of the cost was in the parts, which is set by the manufacture. If you would like to discuss this I would be happy to talk with you. You can reach me directly 985-801-1637. 

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com

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