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SureCritic / Genesis Of Downingtown
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Genesis Of Downingtown

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 Reviews)
75
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Score Details

5 stars
85%
4 stars
7%
3 stars
4%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
5.0
ReScore™ Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(610) 873-9000
No Business Hours Provided

Business Hours

* No Time Zone Provided
4423 West Lincoln Highway Downingtown, PA 19335
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 Reviews)
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Recent Reviews
DM
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Dennis M.
Downingtown, PA
2022 Genesis Gv70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/18/2021
verified customerVerified Customer
8
Category: Service
Some great service; some work still needed
My first sales contact (the dedicated Genesis rep at this dealer) almost caused me to shop elsewhere. The rep I finally bought from (a Hyundai rep) was wonderfully helpful. Two times, the Genesis rep never called me back; and two times I never received call backs from their Finance department regarding a registration issue with my old vehicle. My first visit to the service dept (first oil change) was wonderful. They were very courteous, and I loved the condition of the car upon return. A visit to the Parts Counter however, was dangerous. Located inside the service bay (which was FILTHY), I had to navigate spare tires, stacked boxes, etc. In short, some sales reps need better training, and the facilities need updating (especially for an up-scale brand).
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