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SureCritic / Genesis Of Golden
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Genesis Of Golden

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(14 Reviews)
7
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Score Details

5 stars
60%
4 stars
6%
3 stars
20%
2 stars
13%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores™
3.0
ReScore™ Average
7
Net Promoter Score ®

Business Details

Categories
Contact
(303) 407-0740
No Business Hours Provided

Business Hours

* No Time Zone Provided
15601 W. Colfax Ave. Golden, CO 80401
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Service Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(14 Reviews)
Write a Review
Recent Reviews
WS
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William S.
Arvada, CO
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Service
Big Red 1
No comment! Oil change tire rotation and fluid top off. Vehicle less than 7400 miles since May 2022.
JB
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John B.
Broomfield, CO
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
6
Category: Service
Basic Service with Dave Met My Expectations
Dave from service is excellent. He communicates clearly, and the organization completed the work as scheduled, despite COVID-related staff shortages.

I need to temper my enthusiasm with this recent experience because not every encounter went smoothly in the past. More than 90 days after posting an earlier, unfavorable review, the only communication I received was superficial, "hey, I want to follow up with you" from the service manager. No one reached out to apologize for their failure to perform scheduled work (oil change), nor have I fielded any response regarding the rust spots on the chrome trim.
MATT H. from Genesis Of Golden responded on 01/24/2022 05:42 AM

Thank you for the positive feedback!  We strive to make sure our guests have a Great experience. 

Matt Hawley
Service Manager
Planet Hyundai

 

TC
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Terry C.
Broomfield, CO
2017 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/09/2021
verified customerVerified Customer
3
Category: Service
Genesis G80
Problem the vehicle was brought in for was not corrected. Cost over $750 to have oil change and 60K service but failed to correct the problem with the proximity sensors.
MATT H. from Genesis Of Golden responded on 12/30/2021 06:58 AM

Hello,
I wanted to reach out and introduce myself to you.  My name is Matt I am the  Service Manager of Planet Hyundai.   I wanted to talk with you in regards to your last visit with us.  I know you understand how important reviews are.  I really want to make sure all our guest has a great experience.  Please call me when you have a moment. I will make sure all your concerns are addressed. 
Best,
Matt H
303-407-0743

Verified Customer
Black Hawk, SD
2021 Genesis Gv80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/04/2021
verified customerVerified Customer
3
Category: Service
Website scheduling needs work with loaner communication
If the service mgr provides his cell I'd expect not just quicker response but ANY response (text or return call). My closest dealership is over 6 hours away and would expect better service, communication, assurance the problem was fixed.
MATT H. from Genesis Of Golden responded on 12/30/2021 07:00 AM

Hello,
I wanted to reach out and introduce myself to you.  My name is Matt I am the  Service Manager of Planet Hyundai.   I wanted to talk with you in regards to your last visit with us.  I know you understand how important reviews are.  I really want to make sure all our guest has a great experience.  Please call me when you have a moment. I will make sure all your concerns are addressed. 
Best,
Matt H
303-407-0743

MATT H. from Genesis Of Golden responded on 12/30/2021 07:00 AM

Hello,
I wanted to reach out and introduce myself to you.  My name is Matt I am the  Service Manager of Planet Hyundai.   I wanted to talk with you in regards to your last visit with us.  I know you understand how important reviews are.  I really want to make sure all our guest has a great experience.  Please call me when you have a moment. I will make sure all your concerns are addressed. 
Best,
Matt H
303-407-0743

SH
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Steve H.
Black Hawk, CO
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customerVerified Customer
10
Category: Service
Dave in service was great to work with
Had a basic service performed for my first visit to this dealer and very satisfied, Dave was easy to work with and got me handled in a timely manner. I will go back for my service from now on.
JB
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John B.
Broomfield, CO
2017 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2021
verified customerVerified Customer
2
Category: Service
Communications, Follow thru, and Commitment to Genesis Quality of Service Needs Improvement
I dropped my G80 off for three items; excessive vibration from brakes, an oil change, and rust on the window trim/drip rail. It took a week and several efforts to make contact with the service manager to secure the status. The warranty process complicated the repair process; still, it required three weeks to repair and over a week before they offered a loaner. I picked up the car to learn the requested oil change did not happen, nor did anyone address the rust. After several calls and texts, I returned the vehicle for the oil change after learning the valet service failed to appear. The rust on the chrome remains unaddressed.
MATT H. from Genesis Of Golden responded on 10/28/2021 09:08 AM

Mr. Ball,  
I wanted to talk with you about your last visit.  Please give me a call when you have a moment.
Thank you,
Matt Hawley
303-407-0743

RR
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Ryan R.
Wheat Ridge, CO
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
10
Category: Service
G70 valet service appointment
The service was great from start to finish. It was easy to set the appointment, received a follow up call from Planet Hyundai to confirm my appointment and personal details. I was hoping to utilize the loaner vehicle while my car was serviced as i had a meeting to attend that afternoon. Unfortunately, they had none available but the service team came and got my car, performed the service and had it back to me well before I had to leave. They as well washed my car before it was returned.
KH
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Ken H.
Golden, CO
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
verified customerVerified Customer
Category: Service
Excelent Service
You have way to many questions. I doubt I will respone to manufactures survey again.
Recommended
Verified Customer
Erie, CO
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customerVerified Customer
Category: Service
Easy Process
Easy process for my first appointment.
Recommended
PW
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Patrick W.
Arvada, CO
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customerVerified Customer
Category: Service
Super Fast!
These guys were great! I was given an appointment to have my G70 inspected within days of calling and the actual inspection was done in less than a day! Great service!
Recommended
JG
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Jackie G.
Denver, CO
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
verified customerVerified Customer
Category: Service
Great Service!
We live in Thornton, CO and I used the valet service for a 30K maintenance check. The process was seamless and we will definitely return for service, maintenance, and when the time comes, to purchase another Genesis.
Recommended
MATT H. from Genesis Of Golden responded on 01/18/2021 10:17 AM

Thank you for the positive feedback.  We work really hard to give all our guest a great experience.  
Best,
Matt H

Verified Customer
Denver, CO
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/20/2020
verified customerVerified Customer
Category: Service
The new Genesis Service Staff was very helpful, and responsive to my questions
Genesis of Golden is much closer to my home and the new staff was friendly, knowledgable about the G-70, and convenient with the the Valet Service.
Recommended
DL
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Donald L.
Colorado
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customerVerified Customer
Category: Service
Service review
This was second time using a Genesis dealer once in Ohio and second in Golden. Both times were excellent service
Recommended
DH
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David H.
Aurora, CO
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
verified customerVerified Customer
Category: Service
Great Car
Happy with car and dealership. It was funny when I was looking into the Genesis, I visited three different dealerships. I live in East Centennial - why did I buy from Planet Hyundai; the knowledgable people and the ease of buying the car. Great organization and great car.
Recommended
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