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SureCritic / Genesis Of Kearny Mesa
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Genesis Of Kearny Mesa

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(48 Reviews)
30
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Score Details

5 stars
77%
4 stars
9%
3 stars
6%
2 stars
3%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores™
5.0
ReScore™ Average
30
Net Promoter Score ®

Business Details

Categories
Contact
(858) 278-7100
No Business Hours Provided

Business Hours

* No Time Zone Provided
4797 Convoy Street San Diego, CA 92111
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(48 Reviews)
Write a Review
Recent Reviews
BW
gravatar
Bill W.
Poway, CA
2021 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/23/2022
verified customerVerified Customer
1
Category: Service
COULD BE A LOT BETTER, I ANTICIPATED MORE BEING A GENESIS OWNER
2ND TIME GETTING REQUIRED MAINTENANCE SERVICE, BOTH TIMES MY CAR CAME BACK WITH 'UN-DONE' SERVICES, SUCH AS NOT HAVING TIRES AND WHEELS ROTATED DO DUE TO TIRE 'X' PATTERN. WTF DOES THAT EVEN MEAN? AND IT WAS NOT BROUGHT TO MY ATYTENTION BY SERVICE REP, BUT IT WAS ON SERVICE INVOICE. JUST NOT THE 'CONCEIRGE' TYPE OF SERVICE.
ARIC E. from Genesis Of Kearny Mesa responded on 02/24/2022 05:09 PM

Thank you for taking the time to share your recent experience with us. I have spoken with our technicians and reminded them that writing things like "X" is unacceptable and I am sorry that was the service you received. I did find that your model has staggered wheels. because of this the wheels stay in the same place and do not get rotated. This should have been communicated to you. We are always striving to be better and today you showed us that we have plenty of room for improvement.

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