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To make matters worse, the building was in terrible condition—nothing like what you'd expect from a luxury brand. The ceiling had water and mold stains, there were holes in it, and the overall facility was old and poorly maintained. They tried to sell me on their new store being better once it's completed, but based on this experience, I will never return. Genesis of Kirkland, you should be ashamed of this level of service. If you value your time, money, and experience, I highly recommend taking your business elsewhere.