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Genesis Of Littleton

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(27 Reviews)
35
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Score Details

5 stars
78%
4 stars
8%
3 stars
6%
2 stars
6%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
6
Total ReScores™
4.2
ReScore™ Average
35
Net Promoter Score ®

Business Details

Categories
Contact
(303) 795-1100
No Business Hours Provided

Business Hours

* No Time Zone Provided
6500 S. Broadway Littleton, CO 80121
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(27 Reviews)
Write a Review
Recent Reviews
EM
gravatar
E M.
Littleton, CO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2023
2
Category: Service
Sub-Par
The Genesis brand is really suffering from the dealerships rooted in Hyundai clientele. They refuse to honor Genesis' valet service promise. And they won't even consider offering you a shuttle ride or rental car reimbursement. I had to go 11 days without a car! 11 days!!!! Heck, an email to their top sales associate and their GM went unanswered. Apathy is not a good look for a luxury brand. When I did finally get my car back, the service bay folks were nice enough, but thoroughly untrained in top level service. The car runner went to retrieve my GV70, he handed the key to the service bay guy and said the car is out front. We went out front in the freezing cold and alas, no car to be found. Turns out the runner dropped the car in the back of the building. Why on earth would this happen???
Yeah, they're going to be opening a new Genesis store alongside a new Hyundai store later this year. Unless they root into the core of their service model, a new building won't solve this problem. Luxury is not a vehicle, it's an ethos. Someone needs to tell them that.
EM
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E M.
Littleton, CO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2023
2
Category: Service
Luxury Car, not luxury service
The Genesis brand is really suffering from the dealerships rooted in Hyundai clientele. They refuse to honor Genesis' valet service promise. And they won't even consider offering you a shuttle ride or rental car reimbursement. I had to go 11 days without a car! 11 days!!!! Heck, an email to their top sales associate and their GM went unanswered. Apathy is not a good look for a luxury brand. When I did finally get my car back, the service bay folks were nice enough, but thoroughly untrained in top level service. The car runner went to retrieve my GV70, he handed the key to the service bay guy and said the car is out front. We went out front in the freezing cold and alas, no car to be found. Turns out the runner dropped the car in the back of the building. Why on earth would this happen???
Yeah, they're going to be opening a new Genesis store alongside a new Hyundai store later this year. Unless they root into the core of their service model, a new building won't solve this problem. Luxury is not a vehicle, it's an ethos. Someone needs to tell them that.
EM
gravatar
E M.
Littleton, CO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2023
2
Category: Service
Luxury Car, not luxury service
The Genesis brand is really suffering from the dealerships rooted in Hyundai clientele. They refuse to honor Genesis' valet service promise. And they won't even consider offering you a shuttle ride or rental car reimbursement. I had to go 11 days without a car! 11 days!!!! Heck, an email to their top sales associate and their GM went unanswered. Apathy is not a good look for a luxury brand. When I did finally get my car back, the service bay folks were nice enough, but thoroughly untrained in top level service. The car runner went to retrieve my GV70, he handed the key to the service bay guy and said the car is out front. We went out front in the freezing cold and alas, no car to be found. Turns out the runner dropped the car in the back of the building. Why on earth would this happen???
Yeah, they're going to be opening a new Genesis store alongside a new Hyundai store later this year. Unless they root into the core of their service model, a new building won't solve this problem. Luxury is not a vehicle, it's an ethos. Someone needs to tell them that.
EM
gravatar
E M.
Littleton, CO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2023
2
Category: Service
Luxury Car, not luxury service
The Genesis brand is really suffering from the dealerships rooted in Hyundai clientele. They refuse to honor Genesis' valet service promise. And they won't even consider offering you a shuttle ride or rental car reimbursement. I had to go 11 days without a car! 11 days!!!! Heck, an email to their top sales associate and their GM went unanswered. Apathy is not a good look for a luxury brand. When I did finally get my car back, the service bay folks were nice enough, but thoroughly untrained in top level service. The car runner went to retrieve my GV70, he handed the key to the service bay guy and said the car is out front. We went out front in the freezing cold and alas, no car to be found. Turns out the runner dropped the car in the back of the building. Why on earth would this happen???
Yeah, they're going to be opening a new Genesis store alongside a new Hyundai store later this year. Unless they root into the core of their service model, a new building won't solve this problem. Luxury is not a vehicle, it's an ethos. Someone needs to tell them that.
CK
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Carol K.
Lufkin, TX
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customerVerified Customer
10
Category: Service
Professional and friendly
I was in Denver visiting my daughter, which is 1000 miles from my home when my car said I needed service. Littleton Hyundai/Genesis scheduled my service call (they fit me in quickly) even though I didn’t have much time befor my departure. They were professional and the waiting room was very comfortable during the waiting time. If I need service again while visiting my daughter I would have no problem going back.
SG
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Stephen G.
Aurora, CO
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/08/2022
verified customerVerified Customer
0
Category: Service
Very disappointed
Very poor service for a very expensive cars
KEITH F. from Genesis Of Littleton responded on 03/18/2022 11:44 AM

Thank you for providing me your feedback. I do apologize about the poor experience with getting the car repaired. Please feel free to reach out to me so we can devise a plan on getting this resolved. Have a great day! 

Keith Florian
Service Manager
303-738-4847

JM
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Janice M.
Littleton, CO
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Always a pleasant experience
Always comfortable
SL
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Stan L.
Denver, CO
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
verified customerVerified Customer
10
Category: Service
Review
THESE REVIEWS ARE NONSENSE.
DG
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Donald G.
Littleton, CO
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
10
Category: Service
Great service
All around great service
Verified Customer
Littleton, CO
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Service
Service was Great
I took my 2021 Genesis in for its routine service and was impressed. I dropped off my car, they made sure I had a ride since I was not waiting on site, and called me as soon as it was done later that day. It was everything that servicing your car should be.
JG
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John G.
Denver, CO
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
verified customerVerified Customer
5
Category: Service
Okay
Didn't live up to my expectations
KEITH F. from Genesis Of Littleton responded on 11/29/2021 01:27 PM

Thank you for taking the time to speak with me today. I apologize about the missed recalls. We will get this all handled for you on Thursday at 1:00 pm. I will also replace the air filter if it is needed at no charge for the inconvenience. Please let me know if you need anything more. Genesis customer care will ask if we resolved your recent experience. Please consider re scoring us to a 5 star resolution. 

RS
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Ralph S.
Aurora, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
10
Category: Service
Smooth & Simple Process
Buying a new car, a Genesis GV70, from Genesis of Littleton was a smooth and simple process. I had spent a great deal of time researching new vehicles and the GV70 was always on the top of my list.

Based on a recommendation from a family friend, I called Suzanne Dumont and she helped me through the test drive, buying a new car details, and explaining all the features of the GV70. Because I had done so much research on my own and Suzanne was so competent and listened to me this buying process was over in a short couple hours, test drive included!

Thanks Ms. Suzanne for helping me purchase my favorite new ride!
RW
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Robert W.
Denver, CO
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
9
Category: Service
good except for the radio
Evcellent service, however after several attempts unable to fix the radio
Verified Customer
Northville, MI
2020 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2021
verified customerVerified Customer
9
Category: Service
Good service
I came here after genesis of golden messed up servicing my g70 so I already had a low bar but this service center was good. Everything was done for my 18k service and they even sent me a little video. I'll likely be using this service center over the Golden location even though it's further away.
KEITH F. from Genesis Of Littleton responded on 09/30/2021 08:37 AM

Thank you very much for the great feedback! We truly appreciate your business and look forward to working with you in the future. If you need anything from us at any time please feel free to contact us. We would appreciate it if you would consider restoring the survey to a 5-star resolution. Have a great day! 

CR
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Chuck R.
Littleton, CO
2017 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2021
verified customerVerified Customer
2
Category: Service
Poo communication and lack of documentation
Brought my vehicle in for a specific concern. I was charged for an alignment with no explanation of what was causing the problem. I was not given a Spec Sheet or any other documentation, despite my verbal and email requests. More time was spent creating a video of all the maintenance they need to perform on a vehicle with $30k miles (totalling $1,000).
KEITH F. from Genesis Of Littleton responded on 09/17/2021 01:14 PM

Hello this is Keith Service Manager with Genesis of Littleton. I'm sorry you are having troubles with the car and the recent alignment. It is important I am involved in getting this corrected. Please feel free to reach  out to me. I will be out of the office all next week returning the 27th. Below is my contact information. Have a great weekend!

Keith Florian
Service Manager
303-738-4847

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