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SureCritic / Genesis Of Miami Lakes
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Genesis Of Miami Lakes

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(10 Reviews)
100
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Score Details

5 stars
80%
4 stars
6%
3 stars
3%
2 stars
1%
1 star
8%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(305) 728-5000
No Business Hours Provided

Business Hours

* No Time Zone Provided
6200 Nw 167 Street Miami, FL 33014
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(10 Reviews)
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Recent Reviews
LM
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Lazaro M.
Hialeah, FL
2019 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2021
verified customerVerified Customer
Category: Service
Very bad service after buying the car
If you buy a Genesis good luck scheduling the service appointment. I guess since they are free or included in your MSRP they don’t really care about good service. I had a Lexus before Genesis and they would call you 7 days before you due date for maintenance and help you schedule you appointment. This dealer of Miami Lake you have to beg, my car was 17 days over due because how hard was getting the appointment scheduled and the long wait for the valet service.
Not Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 01/20/2021 02:46 PM

Hi Lazaro We value and appreciate your business.Please accept our deepest apologies for any inconvenience you had during your visit in our service department. I do Understand you had some concerns and I am working hand in hand with my team daily trying to prevent this from happening again. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Willie Perez
Service Manager
305-728-5034
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