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Genesis Of New Castle

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(22 Reviews)
91
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Score Details

5 stars
85%
4 stars
9%
3 stars
4%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
3.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(302) 323-1100
No Business Hours Provided

Business Hours

* No Time Zone Provided
120 South Dupont Highway New Castle, DE 19720
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Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(22 Reviews)
Write a Review
Recent Reviews
VD
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Vernetta D.
Wilmington, DE
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2021
verified customerVerified Customer
10
Category: Sales
Great customer service
Peggy brooks was excellent, definitely will do business with her again. She made sure I was comfortable with everything from my monthly payments to sitting in my 2022 genesis with me showing me as many features as she could before pulling off the lot.
NICHOLAS F. from Genesis Of New Castle responded on 11/29/2021 05:21 AM

Thank You Vernetta for that 5 star review. Please feel free to contact me at nflorio@hertrichs.com or 302-323-1000. Respectfully, Nick Florio General Manager.

JH
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John H.
Naples, FL
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2021
verified customerVerified Customer
10
Category: Sales
An easy car buying experience
Extremely professional and friendly staff. Beautiful facility. Very knowledgeable group.
NICHOLAS F. from Genesis Of New Castle responded on 11/01/2021 05:39 AM

Thank You John for that 5 star rating . Please feel free to contact ne at nflorio@hertrichs.com or 302-323-1100.
Respectfully, Nick Florio General Manager.

AM
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Andrew M.
Rehoboth Beach, DE
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Category: Sales
Excellent
Very helpful salesman. Helped walk me through every step
NICHOLAS F. from Genesis Of New Castle responded on 10/29/2021 07:49 AM

Thank You Andrew for that 5 star review. Please feel free to contact me at nflorio@hertrichs.com or 302-323-1100. Respectfully, Nick Florio General Manager.

BL
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Brett L.
Millsboro, DE
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Sales
Great salesman
John R. Great salesman quick easy had everything prepared before hand and made it a super easy process.
NICHOLAS F. from Genesis Of New Castle responded on 10/12/2021 05:12 AM

Thank You Brett for that 5 star review. Please feel free to contact me directly at nflorio@hertrichs.com. Respectfully, Nick Florio General Manager.

BR
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Barbara R.
Dover, DE
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
verified customerVerified Customer
10
Category: Sales
It was pretty fast and all my questions were answered right away. Was a pleasant experience
My experience buying my Genesis GV80 at New Castle was a pleasant experience. I would definitely go there again to buy another vehicle.
NICHOLAS F. from Genesis Of New Castle responded on 09/29/2021 05:25 AM

Thank You Barbara for that 5 star review. Please feel free to contact me at nflorio@hertrichs.com or 302-323-1100. Respectfully, Nick Florio General Manager.

SD
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Stephen D.
Townsend, DE
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Category: Sales
My new GV80
So far, no complaints! I love this vehicle. Smooth ride and so many worthwhile features. Still in the process of learning vehicle but coming along just fine.
Recommended
NICHOLAS F. from Genesis Of New Castle responded on 04/08/2021 03:32 PM

Thank You Stephen for that 5 star review. Please feel free to contact me at nflorio@hertrichs.com or 302-323-1100. Respectfully,Nick Florio General Manager.

FM
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Frederick M.
Harrisburg, PA
2021 Genesis Gv80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2021
verified customerVerified Customer
Category: Sales
Overall Pleasant Experience
Peggy is the best. She picked up me and my wife from the train station and processed our purchase efficiently and in a professional manner. I would definitely recommend this establishment to friends and colleagues.
Recommended
NICHOLAS F. from Genesis Of New Castle responded on 02/09/2021 05:58 AM

Thank You Frederick for your review, sorry we couldn't earn a 5 star  rating. Please feel free to share your concerns with me at nflorio@hertrichs.com or 302-323-1100. Respectfully, Nick Flofrio General Manager.

DO
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David O.
Wilmington, DE
2021 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customerVerified Customer
Category: Sales
Great Experience from Genesis of New Castle
We bought a Genesis G90 recently. What a nice car! Although Genesis of New Castle did not have the G90 in the color we wanted on hand, they found one in less than 48 hrs and made us a great deal. We are very happy!
Recommended
NICHOLAS F. from Genesis Of New Castle responded on 02/03/2021 05:51 AM

Thank You David for that 5 star rating. Please feel free to contact in the future at nflorio@hertrichs.com or 302-323-1100. Respectfully, Nick Florio General Manager.

MR
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Michael R.
Pittsgrove, NJ
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
verified customerVerified Customer
Category: Sales
Genesis of New Castle
My experience was excellent and easy to complete.Everything went smooth and easy except for the pages and pages of documents required to finish the buy . The sales Mgr Nick Florio was very helpful and went above standard in his attention to me. Well run organization!
Recommended
NICHOLAS F. from Genesis Of New Castle responded on 01/23/2021 05:26 AM

Thank You Mike for your 5 star rating. It's always a pleasure doing business with you. Please feel free to contact me if you need anything . Nick Florio General Manager

NJ
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Nathaniel J.
Delaware City, DE
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2021
verified customerVerified Customer
Category: Sales
Review
The sale woman Peggy was a great help each step of the way in purchasing my vehicle. The staff were very helpful and informative on such a large purchase. I highly recommend shopping here for your new car needs
Recommended
NICHOLAS F. from Genesis Of New Castle responded on 01/19/2021 05:26 AM

Thank You for that 5 star rating. Please feel free to contact me at nflorio@hertrichs.com or 302-323-1100. Respectfully,Nick Florio General Manager

RT
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Richard T.
Egg Harbor Township, NJ
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
verified customerVerified Customer
Category: Sales
great
they cant do enough to accommodate you
Recommended
JJ
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Jason J.
Smyrna, DE
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
verified customerVerified Customer
Category: Sales
Great staff had a good experience!
Was able to get exactly what I was looking for and a great deal happy with my new purchase!
Recommended
BK
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Barry K.
Cherry Hill, NJ
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
verified customerVerified Customer
Category: Sales
Friendly staff
A+
Recommended
MF
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Mark F.
Townsend, DE
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2019
verified customerVerified Customer
Category: Sales
PoLo64
My first new car was the Hyundai GLS and now that I’m retire I’m calling this my last new car my last as a retirement gift a Hyundai Genesis. ;-)
Recommended
WB
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Warren B.
Bear, DE
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2019
verified customerVerified Customer
Category: Sales
Great car
It was close to my area and nice.
Recommended
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