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SureCritic / Genesis Of New London
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Genesis Of New London

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(18 Reviews)
73
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Score Details

5 stars
77%
4 stars
16%
3 stars
2%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
5
Total ReScores™
3.6
ReScore™ Average
73
Net Promoter Score ®

Business Details

Categories
Contact
(860) 443-8432
No Business Hours Provided

Business Hours

* No Time Zone Provided
452 Broad Street New London, CT 06320
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(18 Reviews)
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Recent Reviews
VF
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Victor F.
Waterford, CT
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customerVerified Customer
10
Category: Service
Excellent in dealing with the dealership; less than satisfactory in dealing with Genesis
The dealership folks are excellent, caring and truthful. I encountered an unfortunate situation in dealing with Genesis on a recall matter. Genesis sent me to another dealer claiming the other dealer had the part to fix the recall. They did not. The alternate dealership (Meriden Genesis) was courteous and truthful but they, too, did not have the needed part after my wife and I were assured they did.
Wasted a whole morning (several hours) due to misinformation provided by Genesis. My regular dealership finally contacted me regarding the recall part and were superb in accommodating my schedule.
Dr. Vic Ferry
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