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SureCritic / Genesis Of New London
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Genesis Of New London

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(18 Reviews)
73
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Score Details

5 stars
77%
4 stars
16%
3 stars
2%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
5
Total ReScores™
3.6
ReScore™ Average
73
Net Promoter Score ®

Business Details

Categories
Contact
(860) 443-8432
No Business Hours Provided

Business Hours

* No Time Zone Provided
452 Broad Street New London, CT 06320
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(18 Reviews)
Write a Review
Recent Reviews
AB
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Anthony B.
Niantic, CT
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
verified customerVerified Customer
10
Category: Service
Speedy Service
Had a late day appointment and the service team was very busy. They were prompt with my service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2021
10
Category: Service
Up to the task
You should always feel trusted that your dealer takes good care of you and your vehicle. Genesis of New London does a nice job.
William M S. from Genesis Of New London responded on 09/07/2021 04:52 AM

Hello Anthony,
Thank you for your recent service visit, we really appreciate your business. I'm going to send you a re-score since Genesis considers anything under a 5 star rating a failure on our part and our service advisor, plus it greatly affects us with the manufacturer. If there was an issue that will prevent you from re-scoring us please feel free to contact me personally.
Thank you 
Bill Sullivan
860-443-8432 ext. 6152
bsullivan@mjsullivanauto.com

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