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SureCritic / Genesis Dealer / Genesis Of Northampton
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Genesis Of Northampton

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(18 Reviews)
0
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Score Details

5 stars
67%
4 stars
3%
3 stars
9%
2 stars
16%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores™
5.0
ReScore™ Average
0
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(413) 774-3122
No Business Hours Provided

Business Hours

* No Time Zone Provided
347 King Street Northampton, MA 01060
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Sales Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(18 Reviews)
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Recent Reviews
BM
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Bruce M.
Albany, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2022
0
Category: Sales
Terrible customer service
Brought a Genesis GV80 a year ago, and customer service is worse than terrible. Not truthful in sales promises, unresponsive, deceitful, and generally frustrating. Verbal promises from the sales team have never been kept, letters to management never answered, and multiple emails and phone calls unheeded.
JASMINE I C. from Genesis Of Northampton responded on 01/26/2022 10:57 AM

Thank you for submitting us your feedback! we apologize for the not so great experience we welcome you to reach out at any time. 

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