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SureCritic / Genesis Dealer / Genesis Of Northampton
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Genesis Of Northampton

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(18 Reviews)
0
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Score Details

5 stars
67%
4 stars
3%
3 stars
9%
2 stars
16%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores™
5.0
ReScore™ Average
0
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(413) 774-3122
No Business Hours Provided

Business Hours

* No Time Zone Provided
347 King Street Northampton, MA 01060
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Sales Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(18 Reviews)
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Recent Reviews
MB
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Mary B.
Amherst, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2023
2
Category: Sales
Service department decision
I totally love my Genesis and hope to buy another one. But I have serious concerns since Jaylene from the service department hung up on me. She insisted that my Genesis did not qualify for valet service although I have never paid for it in the past. More importantly, what kind of customer service will a Genesis owner receive when a service rep hangs up on them? I am still waiting for a return call from a manager to explain Jaylene's behavior to me. Does the dealership only care about selling cars and not about the treatment customers receive once they have bought those cars?
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