Business Solutions
English French Canadian
SureCritic / Genesis Of Rockville
business image

Genesis Of Rockville

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 Reviews)
69
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
94%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
6
Total ReScores™
5.0
ReScore™ Average
69
Net Promoter Score ®

Business Details

Categories
Contact
(301) 424-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
11411 Rockville Pike Rockville, MD 20852
Get Directions
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 Reviews)
Write a Review
Recent Reviews
SJ
gravatar
Stephanie J.
Gaithersburg, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/06/2025
0
Category: Service
Hmmm....not happy!
I have my Genesis to Fitzgerald Genesis of Rockville many times in the past with no issues or complaints. They usually provide such great service. However, on Tuesday 11/4 I was scheduled for service since my oil light keeps coming on. I was told they wouldn't be able to tell me the issue for a week. No loaner car is available and I was told to pay for my own rental if I needed a car. Today I went and picked up my car & will get it serviced elsewhere. I'm so unhappy withis this level of cu'stomer service! Previously owned a Lexus so I know what excellent customer service is like. This is not it.
Businesses Near You
Fitzgerald Hyundai
88
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(469 Reviews)
Kaufman's Auto Clinic
95
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(106 Reviews)
DPS Automotive
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(26 Reviews)
National Auto Body
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(15 Reviews)
Precise Auto Service
100
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(308 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.