Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Marcy, the service manager, asked us to bring it in for her to look at it. I waited 15 minutes in the awful waiting area just for a 30 second conversation with Marcy where she said “yeah… Glassman isn’t going to cover that”.
On top of it, they only took care of 1 out of 3 concerns that we had with the vehicle in the 5 days that they had it. They also didn’t provide us a loaner even though this was scheduled weeks in advance.
So to summarize, they damaged the vehicle while doing next to nothing, didn’t provide a loaner vehicle, and they wasted our time having to drive all the way back just to deny a repair for the damage they caused. This place isn’t fit to service a Yugo.