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SureCritic / Genesis Of Springfield
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Genesis Of Springfield

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(30 Reviews)
60
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Score Details

5 stars
71%
4 stars
16%
3 stars
3%
2 stars
4%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
15
Total ReScores™
4.2
ReScore™ Average
60
Net Promoter Score ®

Business Details

Categories
Contact
(703) 776-9040
No Business Hours Provided

Business Hours

* No Time Zone Provided
7615 Loisdale Road Springfield, VA 22150
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(30 Reviews)
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Recent Reviews
KM
gravatar
Kelly M.
Montross, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2024
0
Category: Service
Poor Service Department Communication and Follow-up
Pretty bad customer service experience as it relates to their service department. The sales team is REALLY quick to call you back when you want to buy a car but when it comes time to get it serviced - they are absolutely horrible at calling you back, communicating, and follow-up.
I would not buy a vehicle from a organization that does not make the same effort to help you keep it running well as they do to sell it to you.
I recommend Alexandria Genesis.
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