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Lack of Rental Vehicles: When I dropped off my car, I requested a rental vehicle as I was informed that diagnostics would take a few days not before, but when I dropped off my car, my advisor informed that it will take a couple of days. I was shocked to learn that no rental cars were available, leaving me without a means of transportation. The service representative could not provide any information on the timeline for the diagnostics or repairs, and I received no updates despite reaching out. This level of service is far below what I have experienced with other car brands.
Confusing Warranty Information: There seems to be a significant lack of communication and training regarding warranty information. One representative told me my warranty had expired, while another confirmed that it was still valid. This inconsistency is frustrating and undermines my trust in the service department.
Inadequate Waiting Area: The dealership/service department lacks a proper waiting area for customers. This is highly inconvenient and not reflective of the standard of service I expect from a premium brand.
Due to these issues, I am strongly advising my neighbors and friends against purchasing vehicles from Hyundai. If this is indeed Hyundai's policy, I sincerely hope the company reconsiders and makes significant improvements to its service. To be acknowledged in the global market, it's essential not only to sell cars and increase sales numbers but also to provide exceptional service quality. The poor communication, lack of proper training, and subpar after-sales service are unacceptable. Additionally, the lack of a waiting area for customers further detracts from the overall experience.