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Genesis Of Wesley Chapel

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(40 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
10
Total ReScores
5.0
ReScore Average

Business Details

Categories
Contact
(813) 751-0999
No Business Hours Provided

Business Hours

* No Time Zone Provided
27000 Wesley Chapel Blvd Wesley Chapel, FL 33544
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(40 Reviews)

Verified Customer
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Service
Amazing service
Great facility and staff
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 02/25/2021 05:33 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


AA
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Alberto A.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customerVerified Customer
Category: Service
K
K
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 01/26/2021 08:13 AM

Thank you so much for the 5 Star Review Alberto! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


JW
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Justin W.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2021
verified customerVerified Customer
Category: Service
Great service
I love this place
Recommended
JOHN W C. from Genesis Of Wesley Chapel responded on 01/18/2021 04:51 AM

Thank you so much for the 5 Star Review Justin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Genesis of Wesley Chapel Service Drive Manager.


RM
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Richard M.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Service
Awesome service!
Always treat me good and always get the job done. Will always go there for my car care.
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 12/29/2020 01:35 PM

Thank you so much for the 5 Star Review Richard! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


Verified Customer
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customerVerified Customer
Category: Service
Amazing service
Thank you so much for the great service.
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 12/22/2020 12:54 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


SD
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Shawn D.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customerVerified Customer
Category: Service
Great service
Have always been pleased with them for service. Very friendly, helpful and polite service advisors.
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 12/02/2020 01:05 PM

Thank you so much for the 5 Star Review Shawn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


Verified Customer
Dade City, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
verified customerVerified Customer
Category: Service
Service department is excellent.
Service department is excellent.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2020
Category: Service
Service department does a good job.
Service was fine.
Recommended
JOHN W C. from Genesis Of Wesley Chapel responded on 11/30/2020 04:49 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Genesis of Wesley Chapel Service Drive Manager.


GB
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Gregory B.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
verified customerVerified Customer
Category: Service
Kevin Drozdowicz was great!
He was attentive and addressed questions and concerns promptly. I wish the dealership overall would start offering the Genesis service touches like other dealerships, but this is what happens when we don't build Genesis-specific dealerships. Genesis owners are provided Genesis loaners during service. That's the deal. Stop fussing about it, Hyundai of Wesley Chapel. Stop asking me if I can take a Hyundai. Kevin provided great service, after I made it through the scheduling gauntlet that Hyundai of Wesley Chapel makes me run through because I won't have someone driving my car for valet service. Every time it's a new challenge: We don't do it on weekends. You can't schedule it online. Call us back and check. I guess what I'm saying is, Kevin was so good, he made up for the other headaches.
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 11/14/2020 08:31 AM

Thank you so much for the 5 Star Review Gregory!  We appreciate you taking the time to complete the survey and we apologize that you had difficulties scheduling your vehicle for service.  We will be contacting you to discuss your service experience.  Sincerely, Your Hyundai Service Team.


RL
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Richard L.
Tampa, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Service valet
The service valet, AJ, is great. He’s professional and cares about his customers.
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 11/13/2020 06:44 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.


BT
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Bonnie T.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
verified customerVerified Customer
Category: Service
G80 windshield replacement
Only problem was that I had to wait on phone to see if car was done. Finally drove over and car was complete. Service was good otherwise.
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 11/10/2020 08:24 AM

Thank you so much for the 5 Star Review Bonnie! I apologize for the error in communication regarding the status of your vehicle. We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


MK
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Michael K.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customerVerified Customer
Category: Service
Very Responsive
They do a great job. Need some training on telephone personnel in servic3e.
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 11/04/2020 12:13 PM

Thank you so much for the 5 Star Review Michael! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


RP
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Robert P.
Lutz, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
verified customerVerified Customer
Category: Service
Valet service and driver
Very happy
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 10/14/2020 06:48 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


DB
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Dwight B.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
verified customerVerified Customer
Category: Service
Friendly professional service
Comments
Not Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 09/22/2020 07:29 AM

Thank you so much for the 5 Star Review Dwight! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


SD
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Shawn D.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customerVerified Customer
Category: Service
Great Service!
Always happy with my service at this dealership. Have been going there for 10 years now and the people are great. Highly recommended!
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 09/03/2020 11:40 AM

Thank you so much for the 5 Star Review Shawn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


AA
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Alberto A.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
verified customerVerified Customer
Category: Service
Great
Great
Recommended
PAIGE P. from Genesis Of Wesley Chapel responded on 09/03/2020 07:26 AM

Thank you so much for the 5 Star Review Alberto! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.


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