business image

Genesis Santa Monica

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(129 Reviews)
71

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
6
Total ReScores
4.2
ReScore Average
71
Net Promoter Score ®

Business Details

Categories
Contact
(424) 268-8094

Business Hours

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 7:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
1100 Santa Monica Blvd Santa Monica, CA 90401
Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(129 Reviews)

TF
gravatar
Tyler F.
Newport Beach, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2024
0
Category: Sales
A Practitioner of Consumer Fraud
Bought a GV70 from them new. Agreed upon a price but salesman tacked a service contract on without my consent. Have been charged extra and to make matters worse the dealer canceled it without my knowledge. I'm being charged more than agreed for nothing in return. Customer service is non-existent and they do not return calls. The vehicle is great but I will never buy Genesis again. Not a luxury experience at all. One star directed at new general manager Glen Moya, the replacement for Tammy Weaver, as he does not acknowledge customer concerns. I would advise not doing business here due to fraudulent practices
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