The ladies at the front desk are amazing. I was appreciative of how I was treated both visits. My first visit I came in with a flashing check engine light, and explained that I’d just changed my own spark plugs because of this but it did not help. I was fully prepared to pay for a fuel pump, or even as far as a catalytic converter that day. To my surprise, the mechanics re-gapped my spark plugs I’d just changed, and said everything else was perfect per their words on the ticket they printed me. Not even an entire 3 days later, engine misfires again, and CEL flashing again. I took it back up there in which they honored their warranty on work they’ve done before(thank you), but then gave me a quote for a catalytic converter replacement. As someone who’s mechanically inclined, I know a converter usually won’t get blocked and welded together in 3 days. It takes longer than that to fuse and melt a catalyst together. Therefore I know if whoever looked at my car at the time was paying attention, they would’ve correctly diagnosed the problem instead of having tunnel vision on the fact that I’d changed my own spark plugs in which I’d used a gap tool and might’ve been a little off. I paid for a full diagnostic , and they stopped when they felt they found a problem instead of completing a full check up of my vehicle. I feel that this shop is very busy, and is sacrificing quality of work, for quantity of cars they have coming through. I watched as they fixed my vehicle both times. The first time, it never went in the air, they never did anything but check under the hood. The second time, is when they put it on the vehicle lift and saw that my converter was clogged. If they’d done a true diagnostic the first time, I would’ve been able to happily pay them for the services of fixing it at that time. But after paying bills, etc, I have to wait another week before I have it saved up to fix my catalytic converter. I love this shop, and the energy that they have, but I truly wished the mechanics would’ve paid more attention. Now I’m in a bind without a vehicle, and am wondering how I’m going to fix this when last week I easily could have just gotten it replaced and been driving my fixed vehicle by now. Good shop, just either not enough mechanics, or ones that have severe tunnel vision when coming to fix vehicles.
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