Verified CustomerGood morning Ms Jacobsen,
This is Jeff Tripp from Subaru of America. Thank you for bringing awareness to the email issue. Something happened in our email system that was not sending emails, and when our IT team was working to correct the problem, something occurred where multiple reminders were sent at once. We apologize for the error. I hope that you will reconsider your star rating for Gerald Collision Center, as the shop has no involvement in the email survey process, and your negative review of your otherwise excellent experience will tarnish their reputation online.
Please feel free to contact me directly if you have any other questions or concerns at jtripp@subaru.com.
Best Regards,
Jeff
Good morning,
I am contacting you from Subaru of America. Thank you for alerting us to the email survey issue. We apologize for any inconvenience. We found an issue where email surveys were not being sent, and while our IT team was trying to correct the issue, something happened where multiple emails were sent at once. I would ask that you please reconsider your star rating for Gerald Collision Center, as they have no involvement in the email survey process, and the negative response could potentially tarnish their reputation.