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Germain Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,067 Reviews)
75
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
208
Total ReScores
4.6
ReScore Average
75
Net Promoter Score ®

Business Details

About

Germain Hyundai is a new dealership located in Columbus, OH, only minutes from Big Run Park, Westview Shopping Center, and Bolton Field Golf Course. Our expert technicians are here to help with all of your vehicle service needs. Whether you need an oil change or a new engine, we've got the tools to get the job done! Call us today or Germain Hyundai is a new dealership located in Columbus, OH, only minutes from Big Run Park, Westview Shopping Center, and Bolton Field Golf Course. Our expert technicians are here to help with all of your vehicle service needs. Whether you need an oil change or a new engine, we've got the tools to get the job done! Call us today or visit our website to schedule an appointment. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(614) 870-9559

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1400 Automall Drive Columbus, OH 43228
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,067 Reviews)

SB
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Sharon B.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2024
10
Category: Service
Awesome
Once again my expectations were met …treated with great care and kept me informed about my car (MARY)…my experience & TRUST are at 100% ….I depend on these people for their honesty & trust …thank you Hyundai and Erin Gassin for your trusted service to make me feel safe in my car ?

SB
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Sharon B.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2024
10
Category: Service
Awesome
Once again my expectations were met …treated with great care and kept me informed about my car (MARY)…my experience & TRUST are at 100% ….I depend on these people for their honesty & trust …thank you Hyundai and Erin Gassin for your trusted service to make me feel safe in my car ?

RW
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Rodney W.
Dublin, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2023
10
Category: Service
Top Notch
Another GR8 service experience!! Rich was very friendly and knowledgeable while explaining the service needs for my wife’s SUV. Rich was very helpful and made our experience very inviting. Thank you, Rich!!!

NH
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Natalie H.
Reynoldsburg, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/12/2023
0
Category: Service
Welcome to the circus!
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Germain Hyundai of Columbus - Visit Us Online Now
Test Drive Your New Hyundai Now. You'll Be Glad You Chose Germain Hyundai of Columbus. Visit Germain Hyundai of Columbus Today In Columbus To Find Your New Hyundai. We Want Your Trade. Apply For Financing. Open Mon-Sat.
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Call (614) 368-7360
19 mi · Columbus · Auto Mall Dr
Open ⋅ Closes 5 PM
Germain Hyundai
4.5
(1.5K)
Hyundai dealer in Columbus, OhioOpen
331+
OverviewVehiclesUpdatesProductsReviewsPhotosAbout
Reviews from the web
DealerRater
4/5
833 reviews
SureCritic
4.3/5
43 votes
Facebook
4.4/5
164 votes
Google review summary
4.5
(1,518)
Reviews
Allfinance
102
pressure
57
lease
34
totaled
8
+6
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Most relevant
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Natalie Henry
just now
NEW
Please do not work with this dealership, here's my experience

Found a car I wanted, they agreed to sell it to me after I filled out an … More
Lisa
7 reviews
a year ago
Went to Germain Hyundai because "sales person" claimed they desperately needed used cars and would give us top dollar for our trade. We drove a vehicle, had our car appraised. We were offered $1000 over what we owed on our car. Which was … More
1
Kerri Snow
3 reviews·1 photo
7 months ago
I highly recommend Germain Hyundai in Columbus, OH. Jesse and Gerald were so pleasant to work with. They went above and beyond to ensure we were happy every step of the way. Great experience and well worth the 3 hour drive to get there. I saved $8,000 vs visiting a local dealer.

1
Germain Hyundai (Owner)
7 months ago
Hi Kerri, thank you for the positive review of our dealership! We hope to see you again in the future!
Jaasiel Rubeck
Local Guide·23 reviews·4 photos
8 months ago
Excellent car buying experience. Michael was more than knowledgeable about the car options and was so kind when answering the million questions we had for him. There was never any pressure to buy a car, and I never felt like he was trying … More

Germain Hyundai (Owner)
8 months ago
Hi Jaasiel, thank you for the positive review of our dealership! We hope to see you again in the future!

DealerRater
https://www.dealerrater.com › dealer
Germain Hyundai - Hyundai, Service Center - Dealership Ratings
Latest Reviews ; September 01, 2022 · Love the service, people were extremely nice, car was · Love the service, people were extremely nice, car was ; April 19, 2022.
4.0
(833)

DealerRater
https://www.dealerrater.com › page5
Germain Hyundai - Hyundai, Service Center - Dealership Ratings
833 Reviews of Germain Hyundai - Hyundai, Service Center Car Dealer Reviews & Helpful Consumer Information about this Hyundai, Service Center dealership ...
4.0
(833)

SureCritic
https://www.surecritic.com › reviews
Germain Hyundai | Columbus, OH | Verified Reviews
4063 Service reviews for Germain Hyundai. On 09/29/2022, kayla L. wrote 'Amazing service! John was super helpful! Customer service is always great ev...'
4.3
(43)

SureCritic
https://www.surecritic.com › reviews
Germain Hyundai | Columbus, OH | Verified Reviews
THEY ALWAYS GIVE MY CAR WHAT IT NEEDS TO KEEP IT RUNNING GREAT. very happy with the Germain Hyundai dealership, always give the best on all their work. Everyone ...

Cars.com
https://www.cars.com › Dealers
Germain Hyundai - Columbus, OH
Love the service, people were extremely nice, car was exactly what I wanted, place was little busy, but I guess that is a good thing.
4.0
(834)

Facebook
https://m.facebook.com › reviews
Germain Hyundai - Reviews
I highly recommend Germain Hyundai in Columbus, OH. Jesse and Gerald were so pleasant to work with. They went above and beyond to ensure we were happy every ...
4.4
(164)

Better Business Bureau
https://www.bbb.org › profile › co...
Germain Hyundai of Columbus | Complaints
Initial Complaint. 04/22/2022. Complaint Type: Problems with Product/Service. Status: Answered.

Carfax
https://www.carfax.com › Reviews-...
Germain Hyundai in Columbus, OH
To reach the service department, call (614) 802-5445 How can I schedule a service appointment with Germain Hyundai in Columbus, OH? You ...
4.6
(387)
How can I contact Germain Hyundai in Columbus, OH?
What are the shop amenities offered by Germain Hyundai in Columbus, OH?

Germain Hyundai
https://www.germainhyundaiofcolumbus.com
Germain Hyundai | Hyundai Dealer in Columbus, OH
From our showroom to our service department and everywhere in between, all our experts treat Hyundai fans to exceptional service and an individualized ...
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Natalie Henry
just now
NEW
Please do not work with this dealership, here's my experience

Found a car I wanted, they agreed to sell it to me after I filled out an application
Filled out application
They sold the car to someone else
Ran 6 HARD INQUIRIES on my credit report BEFORE Checking with me on another car they had for me if I wanted or not, just ran it anyway before getting my approval or bothering to see if I actually wanted the car at all which I did not (It was a high risk Hyundai that they assured would be insured because their insurance company "covers everything" Yeah right)
I called and spoke to a manager he assured he would find me something since I was kinda stuck now and he "felt bad"
Waited 4 days and didn't hear anything
Got notified there was more hard inquiries on my report bringing the total to 10 AFTER I EXPLAINED WHAT HAPPENED
So no car and now I have to probably wait a whole month before I can even realistically look for something again.

This is pretty ridiculous to say the least. Buying a car is always a hassle but this is by far the worst experience I've ever had. Who knew we had a circus in town with these clowns!

KL
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kayla L.
Dublin, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2022
10
Category: Service
Amazing service!
John was super helpful! Customer service is always great every visit!

LH
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Leisa H.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Excelent
Great service shop and people, John Bricker great job on service and making sure everything was done
JOHN B. from Germain Hyundai responded on 04/12/2022 06:34 AM

Thank you for taking the time to fill out our survey

John Bricker
Germain Hyundai of Columbus

DS
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Durendra S.
Galloway, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Service
Went for regular service, did good job on time.
JOHN B. from Germain Hyundai responded on 04/05/2022 12:31 PM

Thank you for taking the time to fill out our survey

John Bricker
Germain Hyundai of Columbus
John B. from Germain Hyundai responded on 04/05/2022 03:19 PM

Thank you for the great review and have a great day, p.s. the new facility will be amazing 


Verified Customer
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Eric is exceptional
Top notch service
JOHN B. from Germain Hyundai responded on 04/05/2022 04:46 AM

 Thank you very much for taking the time to complete our survey, we really appreciate it. Have a great day.

John Bricker
Germain Hyundai of Columbus

CE
gravatar
Christopher E.
Grove City, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
5 Star Service everytime
My experience with the service department over the past 4 years has always been exceptional. They have addressed any issue I've had. John Bricker is an asset to Germain Hyundai. He always calls and keeps me updated on my vehicle. I really appreciate the communication. It's always a p,measure talking to John.
John B. from Germain Hyundai responded on 04/01/2022 02:11 AM

Thank you for the great review and have a great day 


KL
gravatar
Kayla L.
Dublin, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very good
Everyone was super helpful
JOHN B. from Germain Hyundai responded on 03/31/2022 01:27 PM

We always appreciate positive feedback from our customers

John Bricker
Germain Hyundai of Columbus

WG
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William G.
Galloway, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Since I have been coming here for several years, the service staff is always helpful and friendly and keeps you updated your service. I have never had to wait long for a scheduled service while I waited in the waiting room. TJ has always given great customer service.
John B. from Germain Hyundai responded on 03/31/2022 02:29 AM

Thank you for the great review and have a great day 


Verified Customer
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great service at a decent cost. Not too expensive and great customer service there too!
JOHN B. from Germain Hyundai responded on 03/30/2022 10:58 AM

“We always appreciate positive feedback from our customers”

John Bricker
Germain Hyundai of Columbus

CN
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Christen N.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Above and Beyond service
There was a minor miscommunication about the service requested when initially scheduled, but Dave Tinsley and Ted Gibbs provided me with good treatment and resolved the issue no problem!
JOHN B. from Germain Hyundai responded on 03/29/2022 10:25 AM

Your feedback is very valuable to our dealership

John Bricker
Germain Hyundai of Columbus

RQ
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Robert Q.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Prompt and effective service.
Prompt and effective service.
JOHN B. from Germain Hyundai responded on 03/28/2022 12:10 PM

Your feedback is very valuable to our dealership

John Bricker
Germain Hyundai of Columbus

MG
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Michael G.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quality Service, Always
I've been coming here for years to buy my cars and to get my car serviced. I'm always happy with the total experience. Kudos to TJ Gibbs, Jacob Gahn and the service techs.
JOHN B. from Germain Hyundai responded on 03/25/2022 07:45 AM

We always appreciate positive feedback from our customers

John Bricker
Germain Hyundai of Columbus
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