This shop no longer has the best interest of the consumer in mind and seems to have transformed into a shop that’s going to try and gouge you with unnecessary repairs and services. When Jouri was the service manager I always got good service. If I called with a question about my cars or wanted a quote I would get a transparent answer. I took my Mini here over two year period and spent roughly $13k here, I’ve referred all my friends with older European cars in the area to come here. That’s will not be the case anymore. I called today (8/2/22) because my 2011 Audi A6 seems to be leaking a green fluid from the front of the car. I called because I wanted to verify the color of Audi power steering fluid after looking up some info on the web. The guy instantly tried to schedule an inspection (which costs $100+) without even answering my question. I pressed him and he said well it could be a lot of things the color could have changed in the ground. Now I don’t know how to fix a car but I do know chemistry and I know hydraulic fluids are mineral oil or silicone based with some anti wear compounds like ZDDP(zinc based compound) plus ethers, glycols, stuff like that. Pretty much all this stuff turns what ever the color the fluid is dyed + brown -> black depending on how dirty, contaminated it is plus my car has only been serviced at Audi Seattle before with only OEM fluids used. I confronted him on this and asked if he could just tell me what color it is. He refused saying well we will still check it out it could be something else, and then the dude had the gall to say “so what time works for you to make an appointment” and get me in the shop. I said I think I’ll call a few other shops first to see if they will tell me the color. The guy then got defensive and told me all shops are going to have me come in cuz it’s better business. To which I politely said “im sure but I’ll call around first”. After I hung up I called Lake City Autoworks, Buttera Motors, AND Audi of Seattle. All of them, without coercion answered my question and didn’t try and schedule me for an inspection. German Autocenter has lost a loyal customers who referred many friends to this shop.
Chris H., Service Manager from Seattle German Auto Center responded on 08/15/2022 10:39 AM
Im sorry for the actions of the service deparment (hard to Find good help ) David Van Blyenburgh (206) 361-2222 SeattleGermanAutoCenter@gmail.com
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