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German Car Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(619 Reviews)
90
Write a Review
Schedule Appointment

Score Details

5 stars
88%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Lacey WA, you’ve found us. Here at German Car Service we work hard to earn your trust and loyalty. We know how important it is to find car service you can rely on, so your satisfaction is our top priority each and every day.

Here at German Car Service we understand what makes customer service truly If you’re looking for auto repair in Lacey WA, you’ve found us. Here at German Car Service we work hard to earn your trust and loyalty. We know how important it is to find car service you can rely on, so your satisfaction is our top priority each and every day.

Here at German Car Service we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Lacey offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. ...more

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(360) 491-6443
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6215 Martin Way E Lacey, WA 98516
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Affiliations

German Car Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(619 Reviews)
Write a Review
Recent Reviews
NV
NELSON V.
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Check Engine Light Diagnostic
Quick and accurate diagnostic. Thank you!
RD
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ROD D.
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
9
Easy scheduling
Quality service.
HF
HARRIET F.
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
10
My hero's
I bought a BMW 2011 X3 thinking it had been repaired correctly by the dealership where I bought it & it wasn't. Jose & his crew turned my nightmare of a situation into a beautiful thing. I couldn't of asked for better service & a friendlier group to deal with. They got my car repaired quickly & back on the road so I could enjoy it. I highly recommend this shop!
Verified Customer
BMW 330e xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Great Service
This is a great place to take your car for service. We take both of our cars to German Car Service because they are trustworthy and do good work at affordable prices.
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Valued Customer
Audi Q3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Prompt service!!
Great people!!
SF
Sharleen F.
Washington
BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Sharleen it was good and now, better.
Recommended
WJ
gravatar
W J.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
10
Annual Service & AC not blowing Cold Air
I took my car to Mercedez dealership in Tacoma last year in August to figure out why my AC wasn't blowing cold air, and they took 7 hrs to respond with the issue. Keep in mind, I drop my vehicle off at 7am, and didn't get a response from the team until almost 1:30, and the response was, that I have a bunch of chewed up wires and he will need to replace the whole wiring harness.

I held off on my AC until I came across German Services shop. Not only they did my annual service for my car, they repaired my wiring harness for the AC under and I’ll
WJ
gravatar
W J.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
10
Annual Service & AC not blowing Cold Air
Last August, I took my vehicle to the Mercedes dealership in Tacoma to address an issue with the air conditioning system, which was not producing cold air. I dropped off my car at 7:00 AM but didn’t receive any updates from the service team until around 1:30 PM, despite my attempts to check the status earlier in the day. When I finally heard back, they informed me that the issue stemmed from damage caused by chewing, necessitating a complete replacement of the wiring harness.

After this experience, I was uncertain about proceeding with the recommended repair, as the circumstances at the Mercedes dealership raised some questions. I then found German Car Services, where I had my vehicle serviced for its annual needs. The team there efficiently repaired the wiring harness for the AC at no charge, determining that the problem was relatively minor and did not require a complete replacement of the wire harness.

I was genuinely impressed with the quality of service at German Car Services. Their mechanics showcased professionalism and a genuine commitment to integrity, ensuring their work was honest and fair. I’m thankful for the positive experience and the peace of mind I gained from their service.
AR
ALVARO R.
Mercedes-Benz SLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Alternator Replacement.
The work that was done to my car was excellent and quick. It was my first time bringing a car into an automotive shop and Jose was very helpful by guiding me through the process of the repair that needed to be done. I will definitely be back to have more work done to my car. Thank you so much.
RR
RON R.
BMW 6 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Jose was awesome
Excellent service , Excellent work!
DT
David T.
Washington
Volkswagen Passat
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
Category: Service
David said he was very satisfied. He was new to the area and it was his first time there. He called ahead to find out about how they work and he liked that they use high quality parts, it costs more but it's worth it.
Recommended
NF
Niston F.
Lacey, WA
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
Category: Service
Niston said they always listen and pay attention to what he has to say, and it has been a good overall experience.
Recommended
TC
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TRISHA C.
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Amazing communication and service
I loved the communication. I was very pleased. They definitely made me feel comfortable asking question. This place is great.
JS
Jack S.
Washington
Mercedes-Benz S560
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
Category: Service
Jack said they did what he expected and they also did other things that weren't expected.
Recommended
BW
BRIANNE W.
Mercedes-Benz E300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Service B Mercedes
Great service, very professional and trustworthy
Service Coupons and Posts
Thanks for the awesome review! We're thrilled to know you had a smooth oil change with us. No hard sells here—just pure Audi love and care! 🚗💚 Come back anytime for more top-notch service! #GermanCarService #AudiCare
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We're blushing! 😊 Thank you for trusting us with your BMW. Our team is always here to provide honest and friendly service. We're thrilled to make every visit a pleasure! 🚗💨 #GermanCarService #TrustworthyCare
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Thanks for the stellar review! 🚗✨ We're thrilled you found our service quick and professional. We aim to keep your car happy so it'll keep you happy! 😄 #GermanCarService #HappyCars
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We’re thrilled to hear that Juan’s hospitality and our service exceeded your expectations! 🚗✨ A happy vehicle means a happy owner! Thanks for trusting us, and thanks to your friend for the referral! #CustomerLove #GermanCarService
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We're thrilled to hear you had a great first experience with us! 🚗✨ Jose and the team are all about caring for your car without the sales hustle—just good vibes and quality service. Can't wait to see you again! #CustomerSatisfaction #GermanCarService
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We're revved up to hear you think our customer service is excellent! ?? We strive to keep our service as smooth as a well-tuned engine. Thanks for choosing us! #CustomerSatisfaction #GermanCarService
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Thanks for the kind words! We’re revved up to hear you loved our work! ?? Your car is our canvas, and we love making it a masterpiece. See you on your next pit stop! #GermanCarService #AutoMagic
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Thank you for the awesome review! ? We're thrilled to keep your Mercedes running like a dream! ?? Jose is always ready to help, ensuring you get the best service. Your confidence in us means everything! #GermanCarService #MercedesMagic
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We're thrilled to hear you had a stellar experience! ?✨ Big shoutout to our Service Manager, Jose’—our automotive superhero! ?‍♂️ Your trust means the world to us. Thanks for making us your go-to for all things German! #GermanCarService #CarCareExperts
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We're thrilled you had such a great experience! ?✨ Our team loves keeping things on track, and we're glad Jose and the techs hit the nail on the head for your car. Here's to smooth rides ahead! Cheers to great service! ?️ #GermanCarService #CustomerCare
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? Thank you for the glowing review! We're thrilled to be your trusted choice for keeping your Mercedes in tip-top shape. Your kind words make our day! ?✨ #CustomerSatisfaction #GermanCarService
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Thanks for the 5-star review, Fernando! ? We're thrilled to hear that your Z4 is running smoothly. Our team is always here to provide top-notch service and helpful advice. Keep cruising with confidence! #GermanCarService #CustomerAppreciation
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?? Thanks for the 5-star review! We're thrilled to hear that your car is zooming along smoothly. Our team is glad to have you back on the road. #GermanCarService #HappyCustomers
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We're over the moon to hear your experience was stellar. Our team takes pride in providing honest and attentive service. Keeping you on the road is our top priority! ? #CustomerAppreciation #GermanCarService
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? Thanks for the stellar review! ? We take pride in providing excellent customer service and maintaining a spotless environment. Your support means the ? to us! #CustomerSatisfaction #GermanCarService
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? Thank you for the stellar review! ? We're thrilled to hear that you had an exceptional experience with us. Your kind words are the fuel that drives us! ?? #GermanCarService #CustomerAppreciation
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? Thank you for the excellent review! We're thrilled to hear you had a great experience with us. ?? #CustomerAppreciation #GermanCarService #Lacey
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Thank you Randy! ? We're thrilled to hear that you had a great experience with us. #GermanCarService #Lacey
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Thanks for the great review, Paul! ? We're so glad you felt comfortable bringing your BMW to us. We'll always keep you informed and provide the best service possible. #Lacey #GermanCarService #OilChange #BMW ?
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???? #Lacey #ServiceDoneRight ?
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Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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