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Grand Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(949) 454-1449

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
by appointment only
Sun
closed
* Pacific Time (Us & Canada)
20751 Bake Pkwy Lake Forest, CA 92630
Grand Automotive 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 Reviews)

DB
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DELFIN B.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Awesome Service
We took our Toyota Corolla for an oil change. We needed a quick service since we are traveling the next. I have been busy so I missed going to the dealership. When they started the service, I was provided with all necessary information and the items that needed additional attention. It made me more confident to drive my car for a long trip after I allowed them to do what is necessary. And at a reasonable price! I will be back for other maintenance needs of my car.

LK
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LUKA K.
Trabuco Canyon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Quality work for a fair price!
Austin and his team are great at what they do! They are very communicative, skilled, and most importantly HONEST people. I would absolutely recommend giving them a visit whether it’s for general maintenance or a tough job.
John ., Manager from Grand Automotive responded on 06/03/2025 10:14 AM

We appreciate your feedback and are glad to hear that you had a positive experience with our team. Communication, skill, and honesty are values we take seriously, and it's rewarding to know that they resonated with you. Your recommendation means a lot to us as we strive to provide top-notch service for both general maintenance and complex repairs. Thank you for choosing us for your automotive needs.


RM
RICHARD M.
Aliso Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2024
verified customerVerified Customer
10
Great service
Honest work. Good prices. Will go back for future automotive repairs.

SN
SON N.
Lake Forest, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2024
verified customerVerified Customer
9
I have just changed oil at Grand auto. The service is good
Service is good
John ., Manager from Grand Automotive responded on 10/05/2024 09:33 AM

We're glad to hear that you found our service to be good! Our team works hard to keep things running smoothly, and feedback like yours is like a fuel injection to our engines. If there's anything more we can do for you or if you have any specific experiences to share, we're all ears. Here's to keeping the good times rolling!


AA
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AUSTIN A.
Lake Forest, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2024
verified customerVerified Customer
10
Highly Recommend Grand Automotive
I have a fleet of vehicles that I take to Grand Automotive, John and his team always do a fantastic job on my cars. Very honest, professional and knowledgeable across-the-board. They always do a fantastic job. Highly recommended this shop for all your repair neededs.
John ., Manager from Grand Automotive responded on 09/20/2024 09:35 AM

We appreciate you taking the time to share your experience with us! It’s great to hear that John and the team are hitting the right notes for your fleet. We must admit, a well-maintained fleet is a bit like a synchronized swimming team—each vehicle in harmony! Your support means a lot, and we’re here to keep the engines running smoothly. Cheers to keeping those wheels turning!


MT
MAHNAZ T.
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2024
verified customerVerified Customer
10
Excellent
Best customer service
John ., Manager from Grand Automotive responded on 09/19/2024 09:34 AM

We're pleased to hear you enjoyed our customer service! It’s our goal to make every visit as smooth as a freshly waxed car. Your support means we're on the right track. If you have any more feedback or requests, feel free to reach out. Happy driving!


KA
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Kia A.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2024
10
Professional Work and Service
I have been going to Grand Automotive for years, John and his team always schedule me in and as always do a fantastic job. I highly recommend Grand Automotive.
John ., Manager from Grand Automotive responded on 07/23/2024 09:32 AM

We're thrilled to hear that you've been a long-time customer of Grand Automotive! We take great pride in providing top-notch service, and it's always a pleasure to hear from satisfied customers like yourself. Thank you for your continued support and for recommending us. We look forward to serving you for many years to come!


JV
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JUAN V.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2024
verified customerVerified Customer
10
John is a great guy and very professional and honest.
John is a great guy very professional and honest. If you need a mechanic please call him.
John ., Manager from Grand Automotive responded on 07/22/2024 09:32 AM

Thank you for taking the time to share your experience, Juan. We greatly appreciate your kind words and recommendation. We strive to provide professional and honest service to all our customers, and we're glad to hear that John delivered just that. If you ever need anything else, please don't hesitate to give us a call.


GM
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Gary M.
Lake Forest, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2024
10
Professional, Honest and Personable
We have been clients of Grand Automotive for 4 years. They service all of our family cars. John is very a professional, honest and personable person. He works hard to give you the best possible options for automotive issues. We are very happy with his work.
John ., Manager from Grand Automotive responded on 06/12/2024 09:32 AM

Thank you for your continued support, Gary! We greatly appreciate your loyalty over the past 4 years. It's fantastic to hear that John has provided you with professional and honest service for all your family cars. We'll be sure to pass along your kind words to him. We're looking forward to serving you and your family for many more years to come!


AA
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AUSTIN A.
Lake Forest, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2024
verified customerVerified Customer
10
Kia
Highly recommend this shop, honest, great pricing, great work, been coming for years and always happy with the service I am provided.
John ., Manager from Grand Automotive responded on 06/03/2024 09:32 AM

We are so grateful for your loyal support over the years, Austin! It's wonderful to hear that you've consistently had positive experiences with us. We take great pride in providing honest service, quality work, and fair pricing, so it's fantastic to know that you've been pleased with the service you've received. Thank you for taking the time to share your kind words, and we look forward to serving you for many years to come!


Verified Customer
Trabuco Canyon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2024
verified customerVerified Customer
10
Differential seal repair
John did a great job and delivered on time!
John ., Manager from Grand Automotive responded on 04/16/2024 09:32 AM

We're thrilled to hear that John provided excellent service and delivered on time. Customer satisfaction is our top priority, and we're glad to have met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.


SN
SON N.
Lake Forest, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2024
verified customerVerified Customer
9
Excellent job
Excellent service
John ., Manager from Grand Automotive responded on 04/03/2024 09:32 AM

We're thrilled to hear that you had an excellent experience with us! Providing top-notch service is always our goal, and we appreciate you taking the time to share your positive feedback. If there's anything else we can do for you in the future, please don't hesitate to reach out. Drive safely!


PF
PERLA F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2024
verified customerVerified Customer
10
Very satisfied
Very professional and dependable . George did a good job in my car.
John ., Manager from Grand Automotive responded on 03/15/2024 09:33 AM

We're thrilled to hear that George provided you with professional and dependable service. Thank you for taking the time to share your experience with us. We appreciate your support and look forward to helping you with any future automotive needs.


RK
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ROBYN K.
Foothill Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2024
verified customerVerified Customer
10
Fast, reliable and honest
We’ve been taking our vehicles to John for over 10 years. He has always been straight-forward with what needs to be done and what doesn’t. I’m a happy customer!
John ., Manager from Grand Automotive responded on 01/14/2024 09:33 AM

Thank you for your continued trust in our services, Robyn! We're thrilled to have been able to provide you with straightforward and reliable automotive assistance for the past 10 years. Your satisfaction is our top priority, and we look forward to serving you for many more years to come.


MT
MICHAEL T.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2023
verified customerVerified Customer
10
EVAP Fixed Quickly
I brought my car in w/o having an appointment and it was taken care of same-day, the estimates for both time and price were on point and the person who helped me was very friendly
John ., Manager from Grand Automotive responded on 12/30/2023 09:33 AM

Thanks for the great review, Michael! We appreciate you coming in and being taken care of. We strive to provide excellent service and make sure our customer's time and wallets are respected. Glad to hear it worked out well for you!

Service Coupons and Posts
Thanks for the stellar review! 🚗✨ We're thrilled to keep your fleet running smoothly. Honesty, professionalism, and a dash of automotive magic is what we strive for! Highly appreciated—see you again for all your car needs! #GrandAutomotive #FleetMasters
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Thank you for the rave review! 🌟 We strive to give customer service that’s as smooth as a freshly waxed car! 🚗✨ Your support keeps us revving! #CustomerLove #GrandAutomotive
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Thanks for the glowing review! ? We're thrilled to hear John and the team have kept your wheels turning smoothly over the years. Your trust means everything to us—let’s keep driving together! ?? #GrandAutomotive #CustomerAppreciation
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Thanks for the awesome shoutout! ?✨ We’re thrilled you enjoyed our service. John’s honesty and professionalism might just be his superhero powers! ?‍♂️ Ready for your next auto adventure? #GrandAutomotive #YourTrustedMechanic
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Thanks for your kind words, Austin! ? We're thrilled to be your go-to for all things automotive. ?? Our team is always here to provide top-notch service. See you on your next visit! #CustomerAppreciation #FiveStarService
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Thanks for the kind words! ? We're thrilled to hear you had an excellent experience with us. Your trust means a lot! ? #HappyCustomers #FiveStarService
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Thanks for the 5-star review! We're thrilled to hear George took great care of your car. ? We appreciate your trust in us! #GrandAuto #CustomerSatisfaction
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Thanks for the amazing review! ? We're thrilled to have been your go-to for 10 years. Here's to many more years of keeping your wheels spinning smoothly! #CustomerAppreciation #AutoCare
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Thanks for the ⭐⭐⭐⭐⭐ review, Michael! We're glad we could squeeze you in and get your car back on the road quickly. Our team loves to hear your kind words! ?? #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review, John! ? We're thrilled to hear about your positive experience with our team. Looking forward to servicing your vehicle again! #CustomerAppreciation #TopNotchService
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? Thank you for the 5-star review! ? We're thrilled to hear that you had an excellent experience with our mechanics. ?️ Your satisfaction is our top priority! ? #CustomerSatisfaction #ExcellentService #Grateful #GrandAutomotive #LakeForest
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Thanks for the kind words, Sara! ? We're so glad you had a great experience. #GrandAutomotive #LakeForest #ReliableService #HappyCustomer ?
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We're so glad to hear that George provided you with sound advice and excellent service! ? #GrandAutomotive #LakeForest #GreatService #HappyCustomers
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