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Greenville Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,005 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
53
Total ReScores
4.9
ReScore Average
73
Net Promoter Score ®

Business Details

About

Greenville Hyundai offers the highest quality service and maintenance for your vehicle. Come see us for your next service needs! Greenville Hyundai offers the highest quality service and maintenance for your vehicle. Come see us for your next service needs!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(903) 355-2091
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
7311 Interstate 30 Greenville, TX 75402
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,005 Reviews)

RM
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raymond m.
Greenville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
10
Ryan Spradlin
Ryan was wonderful to deal with. He is a great asset to Hyundai.

RF
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Ryan F.
San Angelo, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2024
0
Buying a car
Terrible service this place has. Salesman was rude and the sales manager was worse. Went down the street and bought a car in 10 minutes after trying with Greenville for 2 days!!! Do yourself a favor and drive down the road.

JJ
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Jessica J.
Paris, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2023
10
Easy great buying experience
Devyn was extremely helpful and nice. The buying process was easy and one of the best I have had. Will recommend and will return.

CR
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Claritza R.
Greenville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2023
1
They cut my wires
They cut my wires and expect me to pay out of pocket because it’s not covered under warranty! So shady the way they try to do business I need a response from corporate ASAP these people need to be fired

CR
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Claritza R.
Greenville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2023
1
My wires were cut by the service dept
Please take the time to read I promise it’ll save you so much time . DO NOT GO TO THIS DEALERSHIP. I’ve had my Hyundai palisade for 2 years it’s a 2021 I got it a soon as they came out I work from home so I rarely use it it has 25k miles I use it for grocery’s the occasional dinner outing . I always get the yearly check up my oil changes twice a year for weather change hot and cold.

I got recalls on it recently for a tow hitch and windshield wiper. I took it in Dec 26th and they tried charging me for a brake fluid flush I denied because my car isn’t even 30k miles in.

I turn my car on Sunday morning I have 4 diff lights turning on ABS, collision, anti lock and another one. I go to oreilys to get it checked , guy lets me know Internal nothings popping up car looks fine the brake fluid is still good not even at the half way mark it’s not burnt or a diff color .
So Monday comes I take it to our buddy’s shop down the road he checks it out doesnt find anything under the hood no leaks, no cuts nothing. He finds it weird and recommends us to go down the road to his buddy’s same thing nothing found . We finally pull up Tuesday morning today drop my car off in the morning mind you we check my car thinking we’re going crazy making sure nothings serious in our eyes nothing

I get a text message “ Hey it's Isaac with Greenville Hyundai. I just wanted to reach out to you and let you know that upon the initial visual inspection we found some rodent damage under the hood of the vehicle. I just wanted to let you know that we have not searched deeper so we do not know the extent of the damage as of yet. However, because it is rodent damage, it will not be anything covered under warranty“

Convenient for them right. So I said send my some pictures as you can see he sent me the ones all in black tape still . I went down there to take a look myself clean cut wire and I’m furious at this point bc the cut wire is such an obvious thing he easily popped it out right infront of us hard to miss and said “yea this happens a lot in this area we see these all the time” so if you live in Greenville and have had rodent damage on your Hyundai car please please check it and do not let them think ur stupid. I spoke to the manager Chris Pearsall and he said himself “our cars need brake fluid flush at 60k miles and up “
I went to the body shop our buddy has and he took a look at the wires and peeled the tape off to see whoever cut it the wires almost cut down the green wire as well. Smart rat only took 2 … yea a rat named Isaac .
Went back talked to manager Chris again who told me we might have rats ahahah … showed him the picture again and asked him if it looked like a rodent did that and his response was “that looks man made” well no dip ..
he really had the audacity to ask “well how do you know someone at the other shop didn’t do thsi” right infront of our face Chris? We were there the entire time watching them inspect my car before and after cut. The fact that Isaac told us “we see a lot of these here” makes me think how many more people have to ey done this too and gotten away. This is how Hyundai in Greenville does business guys and they don’t own up to it . Great job ??

Provided a picture of what an actual rodent damage looks like feel free to use it as a reference Chris and Isaac for next time

BR
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Bill R.
Greenville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/27/2022
0
Shadey
I purchased my 2005 Sonata from Greenville, TX dealership. From day one I had AC fuse blow out several times each year. I'd take it in for service and still had the AC fuse blow. This year I had one blow every time I turned it on for 3 days in a row! So I took it to the shop. They kept it 5 days!!! They told me the wiring was installed in reverse, and my cost would be $503. I inquired why should I pay anything since it was a factory error that I've lived with since 2005. They said, the warranty expired, the cost is my responsibility. Yet it was never found before! In addition, I was charged a $50 environmental fee. When I asked why, I was told they charge that for every vehicle that comes into their shop. And that it was a Environmental Agency fee requirement. I called TECU, they said they do not impose a mandatory charge for an environmental fee. 5 days and $503 dollars before I got the vehicle back because they couldn't find the problem in a timely manner. Deemed to be a factory problem, I called corporate, who said only the dealer ship can file factory assembly related problems. I informed Greenville Hyundai of this information and the reply I received was, " That's interesting, we don't do that but will look into it." I haven't heard any updates. Greenville Hyundai added and external fuse inline with the AC. What the redneck engineering is this?
They'll never get my business again!

BR
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Bill R.
Greenville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/27/2022
0
Poor Service EVERYTHING!
I purchased my 2005 Sonata from Greenville, TX dealership. From day one I had AC fuse blow out several times each year. I'd take it in for service and still had the AC fuse blow. This year I had one blow every time I turned it on for 3 days in a row! So I took it to the shop. They kept it 5 days!!! They told me the wiring was installed in reverse, and my cost would be $503. I inquired why should I pay anything since it was a factory error that I've lived with since 2005. They said, the warranty expired, the cost is my responsibility. Yet it was never found before! In addition, I was charged a $50 environmental fee. When I asked why, I was told they charge that for every vehicle that comes into their shop. And that it was a Environmental Agency fee requirement. I called TECU, they said they do not impose a mandatory charge for an environmental fee. 5 days and $503 dollars before I got the vehicle back because they couldn't find the problem in a timely manner. Deemed to be a factory problem, I called corporate, who said only the dealer ship can file factory assembly related problems. I informed Greenville Hyundai of this information and the reply I received was, " That's interesting, we don't do that but will look into it." I haven't heard any updates. Greenville Hyundai added and external fuse inline with the AC. What the redneck engineering is this?
They'll never get my business again!

BR
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Bill R.
Greenville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/27/2022
0
Poor Service EVERYTHING!
I purchased my 2005 Sonata from Greenville, TX dealership. From day one I had AC fuse blow out several times each year. I'd take it in for service and still had the AC fuse blow. This year I had one blow every time I turned it on for 3 days in a row! So I took it to the shop. They kept it 5 days!!! They told me the wiring was installed in reverse, and my cost would be $503. I inquired why should I pay anything since it was a factory error that I've lived with since 2005. They said, the warranty expired, the cost is my responsibility. Yet it was never found before! In addition, I was charged a $50 environmental fee. When I asked why, I was told they charge that for every vehicle that comes into their shop. And that it was a Environmental Agency fee requirement. I called TECU, they said they do not impose a mandatory charge for an environmental fee. 5 days and $503 dollars before I got the vehicle back because they couldn't find the problem in a timely manner. Deemed to be a factory problem, I called corporate, who said only the dealer ship can file factory assembly related problems. I informed Greenville Hyundai of this information and the reply I received was, " That's interesting, we don't do that but will look into it." I haven't heard any updates. Greenville Hyundai added and external fuse inline with the AC. What the redneck engineering is this?
They'll never get my business again!

Verified Customer
Caddo Mills, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
GREAT SERVICE
NO ISSUES.
CHRIS P. from Greenville Hyundai responded on 04/05/2022 06:48 AM

THANK YOU FOR THE 5 STAR REVIEW.  WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

DM
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Darius M.
Pecan Gap, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Good service
Good
CHRIS P. from Greenville Hyundai responded on 04/05/2022 06:48 AM

THANK YOU FOR THE 5 STAR REVIEW.  WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

JW
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Joseph W.
Greenville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Wonderful Customer Service
Personal, fast & timely…excellent work.
CHRIS P. from Greenville Hyundai responded on 04/04/2022 06:51 AM

THANK YOU FOR THE 5 STAR REVIEW.  WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

MT
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Marie T.
Terrell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Well Pleased
Personal, fast & timely…excellent work.
CHRIS P. from Greenville Hyundai responded on 04/04/2022 06:50 AM

THANK YOU FOR THE 5 STAR REVIEW.  WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

LJ
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Larry J.
Paris, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Excellent service all around.
CHRIS P. from Greenville Hyundai responded on 03/31/2022 01:27 PM

THANK YOU FOR THE 5 STAR REVIEW.  WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU MAINTAIN YOUR VEHICLE IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

GL
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Garrett L.
Pickton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick helpful informal and exceptional workmanship
Was very pleased with the professionalism and customer service of my visit
CHRIS P. from Greenville Hyundai responded on 03/31/2022 01:27 PM

THANK YOU FOR THE 5 STAR REVIEW.  WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU MAINTAIN YOUR VEHICLE IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

SB
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Sheila B.
Greenville, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2022
Service Type: Maintenance
8
Category: Service
My experience with Greenville Hyundai was excellent!
Greenville Hyundai has always treated me good & fair with their service. They are the only ones who have ever serviced my car since I purchased it there in 2014. I have been a customer there for several years prior to that and I must say the service now is better than ever. I always get my car back clean with no problems & if I have a question about the computer, etc, I can call them or go by & they always help me with the answer.
CHRIS P. from Greenville Hyundai responded on 03/31/2022 09:12 AM

THANK YOU FOR THE REVIEW.  WE ARE GLAD YOU HAD A GOOD EXPERIENCE IN SERVICE BUT I'M SORRY THE INVENTORY WAS NOT UP TO PAR.  WE LOOK FORWARD TO HELPING YOU IN SERVICE IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713
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