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Note: This noise only happened a few times. There were times that I would turn on my car and nothing happened, everything perfect. And then other times that I would turn my car on and this squeeky noise would appear.
One day I went for an oil change and told them, I showed them a video I had recorded, I spent more than 3 hours there waiting until the mechanic came and said that I would need to come back another day, leave the car there all day so they could remove the panel.
I went back there after a week, left the car in the morning, spent it on Uber to go to college, when I went to pick up the car at 6pm, I spent it on Uber again to go to Kia, they told me that I would need to take the car there another day so they could remove the panel, again, as they hadn't found the noise.
Going there again for another week, I left the car in the morning, I spent it on Uber until college. They called me saying they were going to charge me for the hours the mechanic spent removing my dashboard if they found something inside the dashboard that wasn't a factory error (detail: it hadn't even been two years since I bought the car, it was still under warranty) and there was no point in talking to them, they wouldn't listen to me.
So I called the guy who sold me my car who didn't even work at Kia anymore, I told him everything and he got in touch with Josh, and it was then, and only then, that they “took me seriously”.
When it was 5:30pm (they close at 6pm) I called to make sure my car would be ready. The girl couldn't tell me because she claimed she hadn't been able to speak to anyone from Services, but that it would probably be ready so I could go and get it. I went there, spent money on Uber, got there, I wasn't ready.
They asked to leave the car overnight as they "needed to investigate further". I spent it on Uber to my house. I even got the personal number of one of the guys who helped me and sent him the video I filmed of the noise of my car to them, so they wouldn’t say there wasn't any noise. He thanked me and said that they found the cause of the noise thanks to my video.
The next day I paid for Uber to pick it up. They thought they found the problem. But I would have to take the car there another day so they could remove the panel again and replace the part that was "going bad", their words, not mine. They wouldn’t even explain for me what happened, they just stated that the motor from the steering weel was going bad.
Note: I researched this noise and it wasn't just me who suffered from it. I found several posts on reddit from people talking about this same noise and how Kia didn't pay attention to them. I showed and sent the links to Matt, but he simply tells me "I'm going on a cruise, send a message to another advisor"