Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
The dealership decided not to honor their website coupons, car was in service for 2 days, revealed surcharge on credit card payments at the last minute, service "issue" review software is a "squeeze play", uncommunicative staff.
Manager nowhere to be found. I suggest taking your business somewhere else.