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SureCritic / Hampton Genesis
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Hampton Genesis

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9 Reviews)
43
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Score Details

5 stars
66%
4 stars
9%
3 stars
11%
2 stars
3%
1 star
7%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
43
Net Promoter Score ®

Business Details

Categories
Contact
(850) 244-8600
No Business Hours Provided

Business Hours

* No Time Zone Provided
230 Hollywood Blvd Sw Fort Walton Beach, FL 32548
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Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9 Reviews)
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Recent Reviews
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Michael B.
Santa Rosa Beach, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/08/2024
0
Category: Service
Totally Unsatisfactory With Regards to Customer Service
When your are in the "Service" business, your customers should expect a good experience. This is not the case regarding this dealership. It is one thing to have a late model vehicle with 6,000 miles on it be towed to the lot, and then be told it will be 1.5 to 2 weeks before they can look at it because I didn't schedule an appointment (guess I missed the notification from the vehicle that it was going to have a major electrical failure)! That was unacceptable on its own merit, but when the service advisor will not even commit to contacting me in 8 business days to provide a "status" was incredible. I even clarified I wasn't expecting the vehicle be repaired, but let me know where I was in the que.
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