I’m 51 and have never had my car break down and need to be towed. I couldn’t believe how they swooped in and ‘rescued’ me. I received a call minutes after reporting my location (via our car insurance) and minutes later they were there. The gentleman driving the tow truck was upbeat and especially PATIENT - having never had this happen, I was confused as to where the car needed to go and he waited graciously as I got my head around things. Then, less than 24 hours later our car was fixed and back in use, all at a fair price. A real live person picks up when you call and they are cheerful and ‘down to business.’ Bottom line, my car broke down and needed to be towed … and it wasn’t anywhere NEAR a nightmare experience !!!
Charles H. from Handy's Service Center responded on 01/30/2026 05:31 AM
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer