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Henderson Hyundai Superstore

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Score Details

5 stars
64%
4 stars
30%
3 stars
<1%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
48
Net Promoter Score ®

Business Details

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Contact
(702) 565-1500
No Business Hours Provided

Business Hours

* No Time Zone Provided
460 N. Boulder Hwy Henderson, NV 89015
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Certified Used Vehicles' Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(42 Reviews)
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Recent Reviews
JB
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Jonathan B.
HYUNDAI Ioniq Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2022
verified customerVerified Customer
0
Category: Sales
Felt deceived, smoked in car hidden from me
Paul was nice and picked me up from the airport and was as good as any other dealer in that way but ultimately felt deceived. During test drive and even delivery the car ac was on and I could not smell smoke. Once home and in the sun the smoke was strong. I asked about this before coming to the dealer and was told it had not been smoked in. Once I told them about this they asked me how could the smoke just ‘appear’. They have done nothing to resolve the issue. Very disappointed.
DM
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David M.
HYUNDAI Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2022
verified customerVerified Customer
10
Category: Sales
Sales person Andrea was amazing!
Andrea was extremely knowledgeable, personable and not pushy at all. She went through EVERY feature of the car with me before I even test drove it.
RB
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Ronda B.
HYUNDAI Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2022
verified customerVerified Customer
10
Category: Sales
Awesome experience
Carlos was awesome he understood what my needs were and got it done. Thank you Carlos and Hyundai of Henderson. Will definitely come back future for my car needs...
CB
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Cindy B.
HYUNDAI Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2022
verified customerVerified Customer
8
Category: Sales
The dealership in general was great. Nick was kind and genuine.
Probably was not the best time to buy a car with the mark up. Did not realize when I drove the car off the lot it had no mats. Which I then had to return and buy. When you offer car washes and no one wants to acknowledge you when you come in for one odd. Nick in sales was great. I know with the times things have changed but at the end of the car mats should come with the car and if extra services are mentioned should probably be a little easier to get.
EA
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Eileen A.
HYUNDAI Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2022
verified customerVerified Customer
10
Category: Sales
Sales person Andrea was amazing!
Andrea was extremely knowledgeable, personable and not pushy at all. She went through EVERY feature of the car with me before I even test drove it. She truly knew what she was talking about. I never had a sales person that ever did that with me. I also love how they allow you to drive it on your own without a sales person in the car. Makes you feel more relaxed and not obligated to buy it. Hyundai also truly has the best warranty . I bought a 2021 hyundai tucson ultimate and was happy that the original warranty still applied to it as well. I absolutely love my car ! Thank ou Andrea for your help!
BH
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Bradley H.
HYUNDAI Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
verified customerVerified Customer
10
Category: Sales
Great experience
Car buying experience was as quick as it could be. Staff is very nice and knowledgeable.
RD
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Robert D.
HYUNDAI Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2022
verified customerVerified Customer
5
Category: Sales
Dominic was great the rest not impressive
Never explained warranty, never saw car fax or check list of 173 inspection points, finance dept tried grossing up the back end , never introduced to service or parts , never had a tour of dealership, 5 days later came in to order floor mats , a second key and find out when last oil change was done as there was no sticker on windshield , no one ever came to parts counter after waiting 15 min and ringing bell multiple times, still don’t know when last oils change was done , still haven’t heard from service or parts.
PK
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Patricia K.
HYUNDAI Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Sales
Very happy
Would recommend to anyone. Totally happy with my car!!
DP
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Dennis P.
HYUNDAI Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customerVerified Customer
10
Category: Sales
Great experience
I shopped online and found a car that met my needs then visited the Superstore for a test drive. We discovered some minor cosmetic concerns which were addressed by the dealership. Very satisfied.
TH
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Tresa H.
HYUNDAI Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/22/2022
verified customerVerified Customer
3
Category: Sales
Needs improvement
They lost my check and then became defensive
Jason B D. from Henderson Hyundai Superstore responded on 01/29/2022 04:22 PM

Thank you for taking the time to write a review. What can we do to make your experience a 5 star. I looked into your check, and it was lost by the carrier that it was sent through. It did finally show up and the carrier told us it was stuck in the drivers seat. 

DA
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Darren A.
HYUNDAI Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
verified customerVerified Customer
10
Category: Sales
The way it should be
Having been in the car business, I knew what to expect during the sales process. Henderson Hyundai exceeded my expectations in every area and made finding the right car, with the right payment, a pleasant experience. I highly recommend this dealership.
CS
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Claire S.
HYUNDAI Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
verified customerVerified Customer
10
Category: Sales
Good experience buying my car
My car had been totaled in an accident so I didn’t have much time to shop around. Process was fast and easy and I love my car.
JS
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Jacqueline S.
HYUNDAI Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2022
verified customerVerified Customer
10
Category: Sales
No high pressure, easy to deal with salesperson.
Second time purchasing a Hyundai. Quality performance. Now all I have to do is learn how to use all the bells and whistles that came with my new car.
CB
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Clayton B.
HYUNDAI Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Sales
Went as expected
Third time purchasing from Henderson Hyundai, and have been happy each time.
GUSTAVO V., General Sales Manager from Henderson Hyundai Superstore responded on 12/08/2021 08:41 AM

Clayton, thanks for the greta 5 star rating.  We appreciate you and your business and look forward to assisting you with your vehicle needs

Gus Van Vlimmeren
General Sales Manager
(408) 569-0438
RC
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Richard C.
HYUNDAI Ioniq Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2021
verified customerVerified Customer
9
Category: Sales
Great experience at Henderson Hyundai superstore
Looking at, test driving and negotiating a price was an exceptional experience. It took about 30 minutes. Unfortunately we waited for finance over 1.5 hrs. That said, once we were in the finance office, they were great as well. I would highly recommend this location to purchase a vehicle.
GUSTAVO V., General Sales Manager from Henderson Hyundai Superstore responded on 12/01/2021 06:54 PM

Richard, thanks for the 4 star rating. We would love to hear more about your experience and how we could have made it a 5 star experience. Please email us at Gus@hendersonhyundai.con to discuss. We hope to hear from you. Congratulations! 

Gus Van Vlimmeren
General Sales Manager
(408) 569-0438
Displaying Review 1 - 15 of 42 in total
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