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Heritage Collision

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6 Reviews)
85
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Score Details

5 stars
86%
4 stars
6%
3 stars
<1%
2 stars
<1%
1 star
6%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
85
Net Promoter Score ®

Business Details

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Contact
(734) 397-8000
No Business Hours Provided

Business Hours

* No Time Zone Provided
4985 Belleville Rd Canton, MI 48188
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Heritage Collision's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6 Reviews)
Write a Review
Recent Reviews
DC
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Diane C.
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Stress Free
Recovering from an accident is filled with stress and questions of what next, . Working with Heritage took the confusion and worry out getting things back on track.
SP
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Synia P.
Novi, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2025
0
Horrible Service
I brought my car in for repair due to someone rear ending me. The shop let my car sit under a tree while waiting for parts. It was hot so tree sap was all over my hood & baked into it the clear coat. Don tried to make me believe that I purchased my car defective which was utterly ridiculous. Eric offered to fix it but then began screaming at me when I asked him how long it would take. Apparently, I was expected to kiss his feet for agreeing to remedy the issue that was caused by this shop. When I didn’t bow down to Eric, he continued screaming, called me out of my name, and refused to fix the damage. Eric then told me to sue him and leave before he called the police. I agreed to leave once he provided a resolution to remedy the damaged caused to my brand new vehicle. As a result, Eric called the police on me. I followed up and called the police to have the damage reported. The police was very busy and could not come quickly. I left and went to the police station instead.

I then went back to the dealership where I purchased my vehicle, barely two months ago. The detailer confirmed that the substance was in fact tree sap and scheduled an appointment to remove it. Skylar from this shop called me about an hour or so later profusely apologizing for the incident and damage. Skylar offered to repair the damage and to give me a gift card “to make this right”. I refused it and informed her that she should have intervened when the incident happened. Instead, she along with every other employee sat back and silently watched. Even when I sat quietly waiting on the police, she nor anyone else said a word.

Most importantly, as an African American I cannot begin to formulate the feeling I had having the police weaponized against me without cause. You don’t get to pick which officer is dispatched which means an unreasonable could have been dispatched. I could have been wrongfully arrested or killed as society has seen so many times on the news.

I also don’t appreciate essentially being called stupid for unequivocally asserting that I knew the damage was caused while stored by this shop. I’m a lot of things, but stupid is not one of them. In fact, as a law graduate in the top sixth percentile of her class, I would submit that I am extremely intelligent. In addition, my bar passage results indicate that on a national level, 81.2% of test takers tested below me! I could carry on with my high achievements and credentials, but I think I’ve made my point.

I said all of that to say my experience was atrocious and beyond subpar. I will never return to this location or any other location for the reasons stated above. I will also share this very review on every platform that is available to me so people will know what to expect when doing business with this “Lexus Certified” facility.
JM
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Jeffrey M.
SUBA Crosstrek Premium AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
First class work and people
They did a 110% class job on my car. They kept me informed. Except for a Subaru supplied part they did the work in good time. The missing part delayed completion but Heritage didn’t substitute or did “sort of” repairs. I got the best work and the right parts.
ES
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Evan S.
SUBA Outback R Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2024
verified customerVerified Customer
10
Heritage Collision was great
Heritage Collision took extremely good care of me. They made sure my Subaru was in excellent shape and kept me informed during the process. Becky and Lana were especially wonderful!
RA
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Ronnie A.
SUBA Ascent Touring w/7-Passenger Seating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customerVerified Customer
9
Excellent Service
Car was completed before promised and in time for our planned vacation. Car was detailed and clean. Felt like a brand new car. Thank you Heritage Collision.
RH
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Roland H.
SUBA Impreza Wagon Outback Sport Automatic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2023
verified customerVerified Customer
10
Good damage repair
They did a great job repairing my car that was damaged in a parking lot. My repair specialist let me know what was going on with my repair and the car was fixed in a timely fashion.
Displaying all 6 Review
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