High Tech Automotive in Norton Massachusetts strives to provide the best customer service, and keep your vehicle running efficiently and safely.
Our technicians do not work on commission or flat-rate like other shops. This is a family operation and our good name is important to us. We won’t try to sell you something you don’t
High Tech Automotive in Norton Massachusetts strives to provide the best customer service, and keep your vehicle running efficiently and safely.
Our technicians do not work on commission or flat-rate like other shops. This is a family operation and our good name is important to us. We won’t try to sell you something you don’t need.
We’re Front End Specialists. If you need shocks, struts, wheel bearings, springs, tie rods, ball joints, steering or suspension problems, we fix what needs to be fixed…and we fix it right, the first time.
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Verified CustomerThank you for taking the time to share your concerns. We are sorry to hear that your experience left you feeling this way!
However, at no time was she told that her vehicle would break down if the differential fluids were not changed. She was simply advised that the service was due according to the manufacturer’s recommended maintenance schedule. Our goal is always to keep our customers informed about preventative maintenance.
While your wife was waiting for her oil change, the additional services were discussed with her, and which she verbally authorized us to proceed. At this time of authorization, while she did not inquire about additional pricing, we understand that clearer communication regarding costs would have helped avoid any misunderstanding and I apologize for that.
But its unfortunate to hear that our recommendations were perceived as dishonest or misleading, as that certainly is never our intention. We take great pride in treating every customer fairly and respectfully, and maintaining that trust is extremely important to us.
If you would like to discuss this further, please feel free to contact our office on Monday at 508-285-9015 and ask to speak with our Office Manager. We would be more than happy to speak with you personally and address any remaining concerns.