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Hiley Hyundai of Burleson

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,868 Reviews)
67

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
156
Total ReScores
4.8
ReScore Average
67
Net Promoter Score ®

Business Details

About

Our highly qualified technicians at Hiley Hyundai are here to provide exceptional service in a timely manner. Our highly qualified technicians at Hiley Hyundai are here to provide exceptional service in a timely manner.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(817) 945-9900

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
320 N. Burleson Blvd. Burleson, TX 76028
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,868 Reviews)

CE
gravatar
CHARLES E.
Joshua, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/05/2025
verified customerVerified Customer
1
Category: Service
Recordkeeping...information STILL wrong in your system
I dropped my car off to have a recall taken care of. The wrong person's information was tied to my vehicle's VIN. I updated the information on the tablet and replied to the first email with my correct information, but I continue to get emails referring to Nikole. There is no Nikole in my household. The quoted prices for the recommended maintenance was outrageous. $423 to change 4 spark plugs??? You recommended rotating/balancing my tires for $70 when the front tires on my FWD car had 8/32 tread and rear had 6/32. I'll be selling this car soon, so no thanks to the $1600+ in recommended services.
James N., Service Director from Hiley Hyundai of Burleson responded on 01/09/2025 06:39 AM

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding your personal information and any inconvenience this may have caused. We will ensure that your details are updated correctly to avoid further mix-ups.
Regarding the quoted prices for recommended services, we understand your concerns, and we strive to provide competitive pricing. The estimates we give are based on standard labor costs and the use of high-quality parts. However, we truly value your input and will review this to ensure we're offering the best value. We also appreciate your feedback on the tire rotation and balancing. We make these recommendations based on standard vehicle maintenance practices, but we respect your decision not to pursue these services if they don't align with your needs. If there's anything further we can do to assist or clarify, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future.

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