My experience at Hoovers Automotive went like this. I have a son that’s a student at Texas A&M Commerce. His car stopped on him at the McDonald’s ( 0.7 ) miles away from Hoovers. I called Hoovers the next morning and told them what the car was doing and asked could they service it. I spoke with a guy name Jeff. Jeff stated it would be $129 for diagnostic and tow. I paid for that over the phone. 30 mins later , Jeff called me to advise me that they had sent a worker out to McDonald’s to jump start the car and did work , so I’d have to pay for a tow. Yes , that’s correct after he told me it was included in the $129. I used my roadside assistance and got the car towed to Hoovers. About 3 hours later , Jeff called me and stated they figured out what the problem was and the car needed a Starter. I asked if that was it , and he stated “ yes , but after we put the started on if we find anything else , I’ll call and let you know “. He told me the Starter and Labor would total $645. I thought that was kind of high , but my son needed his car the semester was ending in 2 days. I paid $300 for the Starter right then. Jeff stated I could pay the remaining $345 when he calls and tells me the car is ready. He told me the Starter was in a difficult place , so that’s why the labor was $345. 35 minutes later , Jeff called me and told me my son car was ready for pickup. YES , labor was $345 for 35 minutes. He also told me , nothing else seemed wrong with the car. Picked the car up , the next day my son leaves to come home and the car stopped again after driving about 12 miles down the road. I called Hoovers , they told me to have it towed back and what they did was next warranty. Mind you the car is doing the exact same thing from the first time they had. Jeff calls me a day later and tells me , the motor locked up , but they can’t understand how it locked up cause it’s oil in the car. Basically spent $800 for 12 miles. Jeff was rude , hind the phone up in my face and tried to say my son prob drives bad so the engine messed up. Very disrespectful! I wouldn’t , take a bicycle to this shop , let alone another vehicle. STAY AWAY , FAR AWAY !!!!!
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