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Hughes Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,437 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(770) 382-8818

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
131 E Felton Rd Cartersville, GA 30120

Affiliations

ASE
Hughes Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,437 Reviews)

EC
Ernesto C.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Ernesto said the service was good but the price was a little high.
Recommended
Steve H. from Hughes Automotive responded on 05/20/2025 10:05 AM

We appreciate your feedback on our service! We understand that price can sometimes feel like a punchline waiting to happen, but we strive to provide quality that matches our rates. If you have any further thoughts or suggestions, we're all ears. Your input helps us keep our services top-notch!


WJ
William J.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
Category: Service
William said they got him in and out quick, and seemed to have done good work.
Recommended
Steve H. from Hughes Automotive responded on 05/20/2025 10:05 AM

We're glad to hear that your experience was speedy and that we hit the mark with our work! It’s always our goal to make your visit as efficient as a well-oiled machine. If you ever find yourself in need of our services again, we’ll be ready to assist—quickly and efficiently, of course!


DM
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DON M.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Visit
With this kind of service, why would I want to go anywhere else? What a great group of people ! Keep it up !
Steve H. from Hughes Automotive responded on 05/05/2025 08:48 AM

It's fantastic to hear that you had such a positive experience with us! Our team always strives to keep the service level high, and it sounds like we've hit the mark with you. We're glad you enjoyed our company—who wouldn’t want to hang out with great people, right? Your support means the world to us, and we’ll keep doing what we do best!


SB
Shkeba B.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Shkeba said the customer service was great.
Recommended
Steve H. from Hughes Automotive responded on 05/20/2025 10:05 AM

It's fantastic to hear that you had a great experience with our customer service! Our team always strives to provide top-notch support, and we're happy to know they delivered. If your vehicle ever needs a little extra love or attention, we're just a call away, ready to serve you like a pit crew at a race. Your feedback truly drives us!


CE
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CHARLENE E.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Excellent service, as always!
Hughes Automotive is my go to place for my car service needs! The staff is super friendly and very knowledgeable and their customer service is excellent! ❤️🙏🏻❤️
Steve H. from Hughes Automotive responded on 05/05/2025 08:48 AM

We’re delighted to be your go-to spot for car service needs! It sounds like our friendly and knowledgeable staff have made a great impression. We always aim to provide top-notch customer service, so it's reassuring to know that we're hitting the mark. Here’s to keeping your ride in top shape—no car drama allowed!


MS
Maddie S.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
Category: Service
Maddie said it was really easy, she called before she went in and asked them a couple of questions. She was able to show up and she was in and out within one hour. The guy up front was extraordinary with customer service and she was not bored while waiting for her vehicle.
Recommended
Steve H. from Hughes Automotive responded on 04/25/2025 08:53 AM

We’re glad to hear you had such a smooth experience! It sounds like our team really knocked it out of the park when it comes to making your visit enjoyable and efficient. We believe waiting for your vehicle shouldn't feel like watching paint dry, so we're delighted that you didn't find yourself counting the ceiling tiles. If you have any further questions or need assistance in the future, just give us a call!


MF
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MARK F.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Needed a new starter.
Everyone was friendly and professional. Cost was very reasonable and the work was completed quickly. Definitely will use their services again and recommend th e m.
Steve H. from Hughes Automotive responded on 04/25/2025 08:52 AM

We're glad to hear you had a positive experience with our team. It sounds like we hit all the right notes—friendly service, reasonable cost, and speedy work. We'll make sure to keep the good vibes going for your next visit. We appreciate your recommendations; they're like music to our ears!


BH
Bruce H.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
Category: Service
Bruce said they do what he needs done every time.
Recommended
Steve H. from Hughes Automotive responded on 04/25/2025 08:51 AM

We appreciate you taking the time to share your experience with us. It's fantastic to hear that we're hitting the mark every time you come in. Our goal is to keep you cruising smoothly, so we'll keep on doing what we do best. Here’s to more successful visits ahead!


JD
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James D.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Highly Recommend
We always take our vehicles to Hughes. We find that they are always honest and explain things.
Steve H. from Hughes Automotive responded on 04/25/2025 08:51 AM

It's great to hear that you always feel confident bringing your vehicles to us! Honesty is the best mechanic, and we're glad that our explanations help clarify things for you. We're here to keep you rolling smoothly, one oil change at a time!


SV
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SUSAN V.
Rydal, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Brakes and Tires
The service at Hughes is always exceptional. I brought in my truck for a brake inspection and they offered options. They also provided information about the positives and negatives of the options. I am pleased with the amount of time the work took and the setting.
Steve H. from Hughes Automotive responded on 04/25/2025 08:48 AM

We're glad to hear that you had such a positive experience with us! Our team loves to make sure our customers feel informed and empowered, especially when it comes to their brake safety. It sounds like you got a perfect pit stop with all the right options laid out – it's almost like a menu for your truck! We appreciate your feedback and look forward to keeping your truck running smoothly.


ML
Morgan L.
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
Category: Service
Morgan said they are always honest and hardworking, and get her vehicle fixed in a reasonable amount of time.
Recommended
Steve H. from Hughes Automotive responded on 04/02/2025 07:02 AM

We're delighted to hear that you appreciate our honesty and hard work! It’s always our aim to get your vehicle back on the road as promptly as possible. After all, who wants to spend more time in the waiting room when there are roads to conquer? Your support keeps us motivated to keep rolling!


DS
Dawn S.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
Category: Service
Spoke to Chris. He said they have been going there for years, they have never done him wrong and it is the best place to take their vehicle.
Recommended

BR
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BOB R.
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Impressed
Great service great customer service
Steve H. from Hughes Automotive responded on 03/11/2025 10:04 AM

We're delighted to hear that you had an excellent experience with our service and customer care. It's our goal to keep our customers feeling like VIPs, and it sounds like we hit the mark this time! Your support means a lot to us, and we'll keep striving to provide top-notch service every day.


CE
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CHRIS E.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
I been coming here only only my car issues no one but this business touch my car
Hell yeah
Steve H. from Hughes Automotive responded on 03/11/2025 10:04 AM

We appreciate your enthusiastic response! It sounds like you had a great experience, and we're always here to keep that excitement rolling. If there’s anything more you’d like to share, we’re all ears!


AA
Allan A.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Allan said they were quick, efficient and affordable.
Recommended
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