I’ve had an extremely frustrating experience at this dealership and would not recommend buying a car from here. I visited the dealership and spoke with Noah about pricing, and I was promised to receive a follow-up with updated pricing, which never came. I also showed them the competitor pricing, and despite that, I received a quote from Angel that was still higher than what I was looking for. I was told it could be adjusted, but that would require me to come back in. After coming in again, I was assured by Serafin that I’d receive the revised pricing the same day. Unfortunately, that never happened either.
Later, I was told that the manager wasn’t sending out the pricing because another customer was coming in the next day. After that, Angel reached out to check in, and again I mentioned I hadn’t received the original pricing yet. When I finally did get the pricing, both Noah and Angel explained it was due to new tariffs, but that didn’t make sense since I had never received the initial quote to compare it to. When I mentioned this, Angel offered to have the manager honor the original price, but by that point, I was already extremely frustrated.
Now, after all this back-and-forth, I’ve been told the pricing is "aggressive" and can’t be honored. The lack of communication, unfulfilled promises, and constant delays have made for a very disappointing experience. I asked Noah to have a manager to reach out regarding the negative experience and to no surprise I never heard back.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Later, I was told that the manager wasn’t sending out the pricing because another customer was coming in the next day. After that, Angel reached out to check in, and again I mentioned I hadn’t received the original pricing yet. When I finally did get the pricing, both Noah and Angel explained it was due to new tariffs, but that didn’t make sense since I had never received the initial quote to compare it to. When I mentioned this, Angel offered to have the manager honor the original price, but by that point, I was already extremely frustrated.
Now, after all this back-and-forth, I’ve been told the pricing is "aggressive" and can’t be honored. The lack of communication, unfulfilled promises, and constant delays have made for a very disappointing experience. I asked Noah to have a manager to reach out regarding the negative experience and to no surprise I never heard back.