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Hyundai of Jefferson City

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,152 Reviews)
79
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
40
Total ReScores
4.7
ReScore Average
79
Net Promoter Score ®

Business Details

About

Hyundai of Jefferson City, MO is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hyundai of Jefferson City, MO is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(855) 695-8930
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
3215 Missouri Boulevard Jefferson City, MO 65102
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,152 Reviews)

MW
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Michelle W.
Mexico, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2022
10
Category: Service
Wonderful Service
JJ Waterman and Mike Ruble went above and beyond to make buying a car experience a good one. They got me in the car I wanted. I was in and out in no time and drove away happy. Thank you for everything you did for me Hyundai of Jefferson City. I will definitely be back for my next car and recommend my friends and family to you!!! Thanks again

JH
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Justin H.
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Initial service/maintenance
Quick service in friendly staff
TRAVIS M B. from Hyundai of Jefferson City responded on 04/18/2022 07:23 AM

Good moring Justin thank you fo taking your time to do this survey it means so much to us. Thank you for your business and have a great day!!


DS
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Daniel S.
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Travis B
Travis an his team always go above an beyond to make sure my car needs are always met. Love this guy, love this store, an love this company. Kudos to you guys.
TRAVIS M B. from Hyundai of Jefferson City responded on 04/15/2022 01:33 PM

Thank you Daniel you made me blush. Thanks for your continued business.


Verified Customer
Gravois Mills, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Very good service
Friendly, knowledgeable staff. Courtesy driver is a plus.
TRAVIS M B. from Hyundai of Jefferson City responded on 04/15/2022 02:15 PM

Thank you so much this means so much to us. I noticed that all your comments where great but it is a 4 star review please let us know if there is anything we can do different to earn that fifth star!


JS
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John S.
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very Pleased
We have two Hyundai vehicles and we only take them to Hyundai of Jefferson City. They always have done a great job for us.
TRAVIS M B. from Hyundai of Jefferson City responded on 04/15/2022 08:13 AM

John thank you again this means so much to us have a great weekend.


SC
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Sharon C.
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional
The staff is very friendly and knowledgeable and explain the maintenance of your vehicle.
TRAVIS M B. from Hyundai of Jefferson City responded on 04/06/2022 05:55 AM

Good morning Sharon thank you so much for taking your time to do this survey it means so much to us. Thank you for your business and have a great day!!


JD
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Joe D.
Lake Ozark, MO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
4
Category: Service
oil change
someone needs to know the right oil for the car.
TRAVIS M B. from Hyundai of Jefferson City responded on 04/06/2022 05:54 AM

Good morning Joe thank you for your feedback. It sounds like I have some training to do I will look into what happened here and get it taken care of. It sounds like the issue was with the tech. so if you feel like Jammie the adviser did her job well please re score her with the stars if not that's ok too. We appreciate your business and I will get this taken care of. 


DF
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Doretta F.
Joplin, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
Recently we were traveling to St. Roberts, Missouri on a Monday (President's Day) to meet our son who attends a university in St. Louis. We had agreed to meet halfway to keep our travel time to a minimum. As we were arriving in St. Roberts, we received a call from our son that he was experiencing car problems and had had to pull off the roadway. We were about 10 miles from his location so we proceeded to where he was. We found that it appeared that the 2017 Ioniq he was driving had experienced a major engine malfunction. We had purchased the car new in 2017 and had regularly maintained it at our dealership in Joplin. Our Hyundai sales representative, Steve Baysinger, who has taken care of our car needs for many years and has been a wonderful resource for us whenever we have questions or problems, was the first person we thought of to help us with our crisis. Upon hearing our dilemma, he calmly and professionally, walked us through the steps on how to contact the Hyundai emergency center, explained to us what information we needed to have ready for the Hyundai Roadside Assist representative, told us where it was located in the vehicle and did everything necessary to put us in touch with them, short of making the call himself. This was while he was in the midst of helping another customer. He was extremely professional and was instrumental in making an extremely stressful situation for us, much less so.
We contacted the Hyundai Roadside Assistance and quickly provided them with the information that they needed, thanks to Steve. They were able to quickly pinpoint our location, determine where the nearest dealership was and dispatched a wrecker to our location. The experience in dealing with the help center was quick, efficient and the representative was extremely professional. She was very understanding, doing much to help us feel assured that help was on the way.
As we were waiting for the wrecker, we decided to call the Hyundai dealership in Jefferson City, which was where the car was to be taken for repairs. We contacted the service manager, Travis Backers, and explained the situation, advising him that our car would soon be brought to his dealership. He thanked us and after hearing our story, was very concerned and understanding about our plight and walked us through the steps they would take to begin the process of repairing our vehicle. He provided us with the name of a representative at their dealership, Jammie Sullivan, who became our contact person over the next two weeks as we went through the process of determining the extent and cause of the car’s problem, what would be covered under the vehicle warranty, etc. Her help was greatly appreciated and she regularly updated us as to our status in the system. She was instrumental in making arrangements for a rental vehicle and was always available when we had questions or concerns, even providing us with her direct line at the dealership so we wouldn’t be inconvenienced. All through the process of having the car repaired, the service team at the Jefferson City dealership went above and beyond to make us feel like we were the most important issue in their shop and that they wouldn’t be satisfied until we were back on the road again. After the repairs were made, Travis was extremely helpful in answering my questions and helping me to understand what had happened and what they did to correct the problem.
We took the car to Joplin and being cautious, I decided to keep it there for a couple of weeks just to make sure we had everything fixed. I didn’t want to send it back to St. Louis and find that something was still not right. I drove it for a week and made arrangements to take it to our Hyundai dealership in Joplin. I had contacted the service department early on when we first started dealing with the repair process at Jefferson City, letting them know that they might be contacted for service records, etc. The service manager, Zeb Nageotte, Mike ( didn’t get his last name, sorry), and Kim Yang, were extremely helpful and understanding. They went out of their way to make special accommodations for me to bring in the vehicle, not once but twice while I had it in Joplin. All this even though their service department is extremely busy. Their inspections were thorough and professional (the first one took over an hour and a half!) And they did all of this at no charge!
We took the Ioniq back to my son the next week, again on a Saturday. We were delivering it to Columbia, Missouri due to his having a sports competition there. In route, we had just passed through Buffalo, Missouri when my wife and I heard a scraping noise. I pulled over and looked under the car, discovering that somehow a protective cover under the car had somehow dropped down, occasionally scrapping the ground as we drove (thus the noise). I was able to temporarily reattach it and we proceeded north. We were going to be traveling through Jefferson City so I suggested that we contact the dealership to see if the cover could be permanently reattached. We called, Travis answered, we explained the situation and without hesitation he told us bring it by. We looked at the time and distance we had to travel and saw that with luck we would get there five minutes before the shop was to close. Travis didn’t hesitate, stating he would stay their until we arrived. Luckily, we did arrive a few minutes early, but even then, they had to stay approximately thirty minutes past when they would have gone home. This was on a Saturday, after a full week of hard work! Then after making the repairs needed, Travis said it was at no charge!
Anymore, unfortunately, it is not often that you find a group of professionals in the auto industry, that is dedicated to great customer service. When one does, they feel that they are extremely lucky. That’s how I have felt about the service I get at our Hyundai dealership in Joplin. Lucky and blessed! But to find two dealerships like that to me is incredible! To you at Hyundai, please know that I cannot fully express the appreciation I feel for those at the Jefferson City and Joplin Hyundai dealerships! Your service departments are top notch and in my opinion, there are none better! Your Hyundai model of vehicles are extremely good, but the reason I keep coming back to your brand is the service, the professionalism and the feeling of caring and friendship that I get when I walk through the doors of places like the Jefferson City and Joplin dealerships!
TRAVIS M B. from Hyundai of Jefferson City responded on 04/04/2022 08:49 AM

Thank you so much for this it means so much to us. It was a pleasure working with you and your car I know the situation was not ideal for you all I'm just glad we could make it as easy as possible for you. Have a great day and we are always here to help. 


GG
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Glenda G.
Clarksburg, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
10
Category: Service
Great
Great service

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
Service Type: Repair
9
Category: Service
I
I
TRAVIS M B. from Hyundai of Jefferson City responded on 03/30/2022 02:48 PM

Hi Glenda thank you for taking your time to do this survey and thank you for agreeing to the re score it really does mean the world to us. 


HO
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Heather O.
Ashland, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Walked in for an oil change, got a great deal and great service like always.
TRAVIS M B. from Hyundai of Jefferson City responded on 03/30/2022 07:04 AM

Good morning Heather thank you so much for taking your time to do this survey it means so much to us. Thank you for your business and have a great day!!


Verified Customer
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
Great customer service, friendly staff, and nice amenities in waiting area.
TRAVIS M B. from Hyundai of Jefferson City responded on 03/30/2022 07:03 AM

Good morining thank you so much for taking your time to do this survey it means so much to us. Thank you for your business and have a great day!!


LB
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Larry B.
Sullivan, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service and sales team
Great service
TRAVIS M B. from Hyundai of Jefferson City responded on 03/28/2022 05:32 AM

Good moring Larry thank you so much and again welcome back. 


SJ
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Sandra J.
Stover, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent dealership
Hyundai has always provided excellent service in all aspects
TRAVIS M B. from Hyundai of Jefferson City responded on 03/25/2022 11:41 AM

Hi Sandra thank you for taking your time to do this survey have a great day!!


Verified Customer
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
Dropped my car off for a free oil change. I was in and out and the staff were personable
TRAVIS M B. from Hyundai of Jefferson City responded on 03/25/2022 10:29 AM

Thank you so much this survey means so much to us and so does your business. Have a great day.


WC
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William C.
Jefferson City, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
9
Category: Service
Customer Service Call
After making a previous customer service complaint, Travis, the service manager, called me directly to find out more details and try to rectify the situation. He acknowledged that they could have done better and would ensure a repeat issue would not happen after discussing further with the staff. This is the kind of customer service and attention we all value. When a business shows their appreciation and concern for doing a good job they will usually get my repeat business. Thank you for the added attention to making things right. Well done!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2022
Service Type: Repair
7
Category: Service
Staff Should Refer To Someone More Knowledgeable
After 15,000-mile service was finished (no problem there), I asked a couple of questions about my 2020 Hyundai Santa Fe. First…if there was an “intermittent” wiper setting that didn’t rely on the AUTO function to detect moisture on the windscreen. Second…I asked about the auto engine shut off function while driving and coming to a stop and if there was a way to set a default to be on all the time. In both cases the male staff member was obviously unknowledgeable about these features. He tried to help, but even gave me misinformation about the auto shutoff feature saying, “the engine will not shut off when the A/C is on”. I know that to not be true. In hindsight, I feel he should have called on someone more familiar with these features to answer my questions.
TRAVIS M B. from Hyundai of Jefferson City responded on 03/22/2022 10:10 AM

Hi William thank you so much for speaking with me today I hope that I got your questions answered. I have had a conversation with Mike about asking for help if there is something he doesn't know 100% about that way we get the correct answers to our customer's and he agrees. Thank you for your time and business.

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