Imperial Valley Hyundai is located El Centro, CA, and also serves San Diego, CA and Yuma, AZ. Our full service dealership is staffed with friendly, highly trained technicians to help you with all of your Hyundai repair needs. Call us to schedule an appointment for your next visit. Imperial Valley Hyundai is located El Centro, CA, and also serves San Diego, CA and Yuma, AZ. Our full service dealership is staffed with friendly, highly trained technicians to help you with all of your Hyundai repair needs. Call us to schedule an appointment for your next visit.
A little background on my reason for a service appointment. My car would not start after sitting for only three weeks. (The same issue had occurred a couple of times before and I thought I must have left something on and therefore blamed myself.) Getting access to the car was difficult because it requires removing a plastic piece from the door handle to use a key that is not part of the key fob.
I finally got the plastic piece off. (I have not been able to put it back on).
Thankfully once I got in the car there is a button that starts the hybrid off of the main battery when the twelve volt fails. When I started the car I received notification that service was required.
I purchased a $1,500 or so maintenance enhancement policy when I purchased the car. I called Imperial Valley Hyundai to make an appointment. They informed me I could drop my car off and they would check the service required and check the battery. I declined to “drop it off” I requested a solid appointment time. I was offered an appointment for 8:30 AM last week which I accepted. I arrived and checked my car in at the appointment time.
I inquired about my car around 9:30 and was informed it was still being worked on. I asked again at 10:30 and was informed they were testing the battery. At 11:00 I asked for information and was told the battery was being charged because it was too low of a charge to test. (That is a pretty good hint it is a piece of junk) Finally after 11:30 I was told the required failure code had been received and they would order a battery that would arrive Wednesday October 21st.
I received a call on the 21st telling me I could “drop my car off” and it would be ready later in the day. Once again I declined and requested a solid appointment time. I was given an appointment time of 8:30 today. When I arrived there were two cars parked ahead of me. I entered the “service waiting area” which consists of two chairs and a table with a chair and a coffee maker. The majority of space is dedicated to sales desks.
The service writer told me he would be with me in a few minutes as he was sitting with a customer. I stood there waiting. A person that I assume was a salesman offered me a cup of coffee and even set up the machine for me. I sat at the table waiting. After he finished with the customer he went out the door and talked with someone. When he returned he called over a young lady that had been sitting in one of the two chairs and did paper work. Another car pulled in behind mine and a lady came. In and stood by the service desk and was told he would be with her in a minute. When he finished with that customer at his desk I came back to the desk in front of the woman that came after me. Instead of helping me, he had her sit down and he started her paperwork. Obviously I was being ignored. I then interrupted him and requested my key back. He said he would help me soon. I said no thank you I want my key. He hesitated but gave me my key.
I left. I can’t imagine returning to a dealership that treats me so rudely. I used to like the dealership, but I will never purchase a car there or their other connected dealerships. I will purchase my next car from a dealership that doesn’t dump you after the sale and has a decent waiting room for service.
It is a shame because I liked my salesman Bernard and liked my Sonata Hybrid. But I refuse to be treated like I’m a nuisance instead of a customer. My dealership in Indiana sold me six brand new cars in ten years. Five Prius Hybrids a Sonata Hybrid from their Hyundai dealership. I wish I had purchase this car there, but I had moved. My 2027 car will probably not be a Hyundai because this is the only Hyundai dealership near me. I guess it will be back to Toyota or maybe Lexus.