Integrity Auto Service

I'm sorry you feel we took to long with your vehicle. You were told we were busy when you dropped the vehicle off and you stated you were in no hurry but just wanted it blowing ice cold when picked up ( which it was ). But after we talked to you, to explain what the diagnosis on your A/C was you added a vehicle inspection and again was told we were busy which you stated no problem again.

The 3.5% card surcharge fee you were charged, we do not charge you that nor do we receive any of that money, that is a charge that the credit card company charges for the convenience of using your card. Also there is a sign posted on the wall right at the window where you stood talking to me that clearly says it. 

I'm very confussed with this review! I talked to your husband yesterday and he stated he understood completely being he is in the same kind of business. 

But to reiterate, I reviewed Casie's notes and seen she ordered and we installed the tires that you and her discussed over the phone and you agreeed to. Sound like the confusion was you couldn't see what tires she had quoted, you agreed and we ordered to meet your interest over the phone. I am sorry if those tires didn't have the look you were going for but again, they are the tires you agreed to. But after tires were installed and paid for you never said anything to us at all about the discrepancy in what you had in mind for the look of the tires. I wished you would have said something while you were here and before leaving the property which could have saved alot of stress on you. Then I would have been able to help and maybe even return them to get something more to your liking, but sadly after you drive on them and the roads mark them up there become used tire and can't be returned. They are yours. If they couldn't be returned at less we could have tried to sell them as new tires to someone else but I will not sale a marked up tire for a new price to someone. I would think with your husband owning his on businuss you would know and understand that.

If someone is wanting a pacific looking tire it may be better to not do it over the phone. I would recommend ordering/buying your on tires or doing better research before agreeing to replace them in the future.