Business Solutions
English French Canadian
SureCritic / Jack Carroll's Skagit Hyundai
business image

Jack Carroll's Skagit Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(49 Reviews)
88
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
83%
4 stars
15%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
18
Total ReScores™
4.9
ReScore™ Average
88
Net Promoter Score ®

Business Details

Categories
Contact
(360) 757-7057
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1313 Goldenrod Road Burlington, WA 98233
Get Directions
Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(49 Reviews)
Write a Review
Recent Reviews
BE
gravatar
Brandon E.
Tacoma, WA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customerVerified Customer
10
Category: Sales
The best
Everyone was great, friendly, and helpful. Best experience of buying a car.
Verified Customer
Mount Vernon, WA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Sales
Best Personal Truck on the Road
They stayed to their word (verbal contract) Delivered the hard to get Santa Cruz Pickup (it's beautiful) at the price and features agreed to - no back sliding or change ups - no surprises.
KB
gravatar
Kevin B.
Dupont, WA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Sales
Phenomenal Customer Service
My wife and I visited Skagit and our experience was quick and easy. We called ahead and knew the vehicle we wanted, we already had financing, so all we needed was a good trade in price and good customer service. Our sales rep had the vehicle we were interested in prepped and ready when we got there. He knew the vehicle inside/out and tailored his sales pitch to our family which was a nice touch. In the end we wanted a good trade in price and they gave us what we asked for...knowing what the car was worth. They weren't pushy at all and it was a very easy, painless, and enjoyable car buying experience.
EW
gravatar
Edward W.
Seattle, WA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Sales
Exceptional Customer Service
Ian Burns was by far one of the nicest, well informed, up front, and communicative car dealers I've ever worked with. It was very refreshing to feel like he really cared about my experience and with being happy with the purchase I was making. I had a LOT of questions ahead of time by e-mail and he never failed to respond quickly and with all the details I needed. Bottom line, if you are looking for a Hyundai, I can't recommend enough taking the little bit of extra time to drive up to Burlington and work with Ian.
Verified Customer
Camano Island, WA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Sales
New Car Purchase
Excellent buying experience with Ian Burns. Transparent, honest, no messing around. Highly recommend.
BV
gravatar
Barbara V.
Everett, WA
2022 Hyundai Elantra
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/14/2021
verified customerVerified Customer
Category: Sales
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/12/2021
7
Category: Sales
Finance department needs some work !
Was told that I would not have to wait to review sales and get accepted. After a half hour I was invited into his office.The finance man keep shuffling papers, didn't seem to know what he was doing. He kept pushing for an additional package on top of the original loan. Kept telling him was not interested , her kept pushing. We pushed back. Came in with $11,00 and at first he was not interested in accepting it. He wanted us to go get a check and then come back. My daughter and I were very close to walking out of this purchase.

John out salesman was extremely good. I feel we went beyond helpful. He was very [patient and explain everything .
Kerry V P. from Jack Carroll's Skagit Hyundai responded on 12/13/2021 10:20 AM

Hi, Barbara. I'd like to apologize for the experience you had during your visit to our store. I'd also like to thank you for letting us know. Without people filling out these surveys, we'd never know what areas we'd need to improve in. I hope that you're loving your new Elantra, and if you have any questions be sure to reach back out to us. 


-Kerry Phelps III
eCommerce Director

Kerry V P. from Jack Carroll's Skagit Hyundai responded on 12/13/2021 02:24 PM

Hi, again Barbara. Thank you for speaking wiht David, and allowing him to address your concerns. Have a great day, and thank you again for letting us help you with your vehicle purchase!

Verified Customer
Mount Vernon, WA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Sales
Great first time car buying
The staff at Jack Carroll’s Hyundai we’re all very kind and knew how to make my first time getting a car easy and simple. I never felt pressured into anything and they were knowledgeable about their cars, which sell themselves. Overall I would highly recommend them to anyone and would definitely come back!
MC
gravatar
Mary C.
Camano Island, WA
2022 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2021
verified customerVerified Customer
9
Category: Sales
A Pleasant Buying Experience
Jack Carroll’s Skagit Hyundai provided a very pleasant car-buying experience. They had a better selection of both new and used vehicles than most dealerships do post COVID. My salesperson, David Berry, was very professional and accommodating to my indecision and physical limitations.

I initially wanted a used car, but after seeing the options and prices of available used vehicles at several dealers, I bought a new Hyundai Kona from David Berry at Jack Carroll’s Hyundai.

I would recommend them without reservation to anyone looking for a new or used car.
LL
gravatar
Lucas L.
Sedro Woolley, WA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customerVerified Customer
10
Category: Sales
Exceptional dealership
They make the process as easy and painless as one could hope for
SW
gravatar
Shane W.
Everson, WA
2022 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Sales
Great help to find the car I was looking for
They did a good job of informing me of all the options for Sante Fe trim level I wanted and were able to track one down and receive it in 3 days. Ian was great and informative and relaxed in everything we did.
SK
gravatar
Shenouda K.
Poulsbo, WA
2022 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2021
verified customerVerified Customer
7
Category: Sales
Cleanliness and detailing
1-car tires wasn’t checked ( I have noticed shaking while test driving and was told cause the car sits in the lot and the tires gets some flat spots ) I have asked again while waiting for finance department to make sure that the service department takes a look at the tires and inspect the car but that didn’t happen. The car still shaking and now I have to find time to take in.
Definitely not happy about that experience
2-Residual sticker glue wasn’t cleaned , car wasn’t fully cleaned from the exterior
ED
gravatar
Evelyn D.
Bellingham, WA
2022 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customerVerified Customer
9
Category: Sales
Straightforward, knowledgeable, and no BS
Straightforward and no BS. The staff at Jack Carolall’s was friendly and our salesman Mr. Burns was very knowledgeable about the Kona EV. No sales pressure. Told us the price, no mark ups, did not try to sale us add on’s. We left the dealership to consider the purchase overnight. Called to say yes. The vehicle was ready when we arrived. Mr. Burns went over all the technology in the vehicle and provided a hands-on primer of the operation of the car. I think this is important before one drives it off the lot. Cars now have a lot of tech in them. The transaction was very smooth and timely.
without any hassles.
Verified Customer
Burlington, WA
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customerVerified Customer
Category: Sales
2021 Hyundai Santa Fe purchase
Our salesman, John, was the best. Probably the most pleasant vehicle purchase we’ve had due to his friendly, professional, easygoing style. Knowledgeable but not pushy and excellent follow up.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2021
Category: Sales
Good car buying experience
Overall we were very happy with our recent car buying experience. No pressure salesperson but happy to answer questions and made himself available without hovering as we looked.
Recommended
Kerry V P. from Jack Carroll's Skagit Hyundai responded on 08/13/2021 02:15 PM

Thank you for taking our call to discuss your recent visit, and allowing us to address your concerns. I'm going to send a follow up survey after this email. If you have any questions, fell free to reach out. We hope you're loving your new Santa Fe!

EH
gravatar
Elizabeth H.
Anacortes, WA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customerVerified Customer
Category: Sales
Best Dealer and Service AROUND
Just bought my 2022 Tucson from Jack Carroll. If you shop there ask for John, this young man is Amazing. Then return for every inch of your service...Hayden and Dustin will take care of you!
Recommended
ND
gravatar
Nathaniel D.
Coupeville, WA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
verified customerVerified Customer
Category: Sales
Never go elsewhere.
Easiest dealership to deal with. Not pushy , understands your needs and willing to spend the time to help you get what you are looking for.
Recommended
Displaying Review 1 - 15 of 49 in total
Businesses Near You
Advanced Automotive
90
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(860 Reviews)
Mark's Auto Repair
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(747 Reviews)
Pioneer Automotive Services
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,029 Reviews)
Dodge Chrysler Jeep of Smokey Point
-100
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(36 Reviews)
The Shop of Arlington Tire Pros
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,456 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.