After an incompetent windshield replacement job by Safelite on my old well-loved 92 Toyota pickup , I was freaked out and depressed by the shoddy job Safelite did, and spent 10 days trying to get their customer service to respond to me with no avail.....a great friend of mine in Nashville recommended Jack Morris highly and I gave them a call a few days ago and heard back from the manager Sherese Da Silva with two hours, she was very helpful and said I could just drive over as soon as I liked and they would check out my truck's windshield for me. I did so, and left the truck overnight and they totally corrected the shoddy work done 2 and a half weeks ago by Safelite, and they were able to salvage the same windshield so it was not very expensive ,and looks a heck of a lot better on the outside trim than it did after the Safelite guy worked on it.......THESE PEOPLE AT JACK MORRIS IN NASHVILLE ARE THE BEST......take it from a guy who always gets screwed first before he finds the right guys to begin with.....I believe the techs name is Jonathan and he really explained things to me so that I could understand what he was going to do, and it looks great on the outside and he did say the original Safelite glue job was really bad, so he did it right. I really appreciate what they did for me !! I have been in Nashville since the 1970s and know a lot of people, and they will all soon know where the best Auto Glass shop in Tennessee is...I gotta big mouth so everybody's gonna know about these guys !! Best service I have ever had anywhere for anything !!! Rob Jackson Nashville TN Guitar Town
RJ
Robert J.
Pegram, TN
11/01/2024
10
THESE GUYS ARE THE BEST IN NASHVILLE !!
After an incompetent windshield replacement job by Safelite on my old well-loved 92 Toyota pickup , I was freaked out and depressed by the shoddy job Safelite did, and spent 10 days trying to get their customer service to respond to me with no avail.....a great friend of mine in Nashville recommended Jack Morris highly and I gave them a call a few days ago and heard back from the manager Sherese Da Silva within two hours, she was very helpful and said I could just drive over as soon as I liked and they would check out my truck's windshield for me. I did so, and left the truck overnight and they totally corrected the shoddy work done 2 and a half weeks ago by Safelite, and they were able to salvage the same windshield so it was not very expensive , and looks a heck of a lot better on the outside trim than it did after the Safelite guy worked on it.......THESE PEOPLE AT JACK MORRIS IN NASHVILLE ARE THE BEST......take it from a guy who always gets screwed first before he finds the right guys to begin with.....I believe the tech's name is Jonathan and he really explained things to me so that I could understand what he was going to do, and it looks great on the outside and he did say the original Safelite glue job was really bad, so he did it right. I really appreciate what they did for me !! I have been in Nashville since the 1970s and know a lot of people, and they will all soon know where the best Auto Glass shop in Tennessee is...I gotta big mouth so everybody's gonna know about these guys !! Best service I have ever had anywhere for anything !!! Rob Jackson Nashville TN Guitar Town
KS
Kim S.
Nashville, TN
02/08/2024
10
Went in to have a window fixed
They checked and the window was fine just off track in the door - offered to not charge me. So I bought windshield wipers so I could at least buy something there. The whole staff was so friendly and I will recommend to everyone I know. This place is the best!
SM
Shirika M.
Tennessee
03/26/2022
Verified Customer
completely happy with the service!
Recommended
CO
Chelsea O.
Tennessee
03/25/2022
Verified Customer
I contacted JMorris beginning of March and was given an end of March appt. Never received a text or email to follow up or confirm the appt or that info was confirmed with insurance. I had to call the day before.
Recommended
JP
James P.
Tennessee
03/25/2022
Verified Customer
Good people to do business with, great attitudes and friendly group
Recommended
PK
Paul K.
Tennessee
03/25/2022
Verified Customer
Excellent service. Nice glass tech. Communicated well, was on top, completed service.
Recommended
CH
Cindy H.
Tennessee
03/25/2022
Verified Customer
Great experience.
Recommended
KB
Kathryn B.
Tennessee
03/25/2022
Verified Customer
I had some hiccups with the replacement. First appointment I scheduled, the repair couldn't be done because of a miscommunication (apparently my car is one of the few versions of its model that has an electronic sensor in the rearview mirror". My second appointment had to be cancelled because of rain, which was a little frustrating. That said I think the team did the best they could given the high volume of work after January freezes, and the ability to have someone come out to where I worked saved a big headache trying to arrange time off with work. I really am the work and help you guys did!
Recommended
HM
Harold M.
Tennessee
12/15/2021
Verified Customer
I was treated great.The staff was so nice.The work was alsome.I would definitely recommend Jack Morris Glass
Recommended
GW
Gerold W.
Tennessee
12/15/2021
Verified Customer
The technician was very polite and courteous. I enjoyed watching and speaking to him. He was more then willing to answer any question I had. Overall, I had a wonderful experience with your company and will use in the future. Thank you for such a wonderful experience.
Recommended
AC
Abigial C.
Tennessee
12/15/2021
Verified Customer
I was very happy with how quickly you were able to take care of my car. You also were on time and called ahead of time to make me aware of your arrival. I also appreciate your safety with the current pandemic. The only issue I had was I found more glass under my seat that didn't get cleaned out, but when my window was busted glass went everywhere. So I think it's expected to keep find more after being cleaned. Thank you for making the experience smooth and easy, as I was dealing with a lot at the time.
Recommended
BS
Blake S.
Tennessee
12/15/2021
Verified Customer
Chipped my paint and cut up plastic trim. Called and was told i would get a call the following monday but no call. I will be sendimg yall the bill for the damage.
Not Recommended
JG
Jeff G.
Tennessee
12/15/2021
Verified Customer
Did a great job!
Recommended
CB
Cynthia B.
Tennessee
12/15/2021
Verified Customer
We've used your company twice and satisfied both times. We have recommended your company to family and friends. Very professional from calls to installation.
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