Jack's Tire And Auto Service is conveniently located in Marietta, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Jack's Tire And Auto Service is conveniently located in Marietta, GA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.
Verified CustomerRob, thank you for taking the time to speak with us. As soon as we became aware of the concern, we contacted you to discuss it. Since the battery was relatively new, we wanted to help save you money by offering to let you obtain a warranty replacement and bring us the replacement battery for installation.
After reviewing everything together, we confirmed that the diagnosis was correct and that all authorized repairs were completed properly. The concern was that the old battery terminal ends were left on the failed battery after removal. At the time, our technician was not aware the battery would be returned for warranty consideration.
We appreciate the opportunity to clarify the situation and are glad we were able to discuss it with you directly.