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Jackson Automotive Specialist, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,702 Reviews)
95
Write a Review
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Score Details

5 stars
94%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Your locally owned and operated #1 choice for complete auto repair. Founded in 1994 by James Jackson, this family owned business has continuously provided quality auto repair. We are dedicated to honesty, integrity, and excellent customer service. Your locally owned and operated #1 choice for complete auto repair. Founded in 1994 by James Jackson, this family owned business has continuously provided quality auto repair. We are dedicated to honesty, integrity, and excellent customer service.

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(972) 771-5791
Visit Website
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
608 White Hills Dr Rockwall, TX 75087-5519
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Affiliations

Jackson Automotive Specialist, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,702 Reviews)
Write a Review
Recent Reviews
RM
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REBECCA M.
Rockwall, TX
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Dead battery
Mr Jackson drove to me and checked the battery. Nothing beats personal service like that!! Always treated to quick and excellent service
CE
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CHRIS E.
Rockwall, TX
INFINITI G35 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Great Service and Quality…again and again!
I have trusted Jackson Automotive with all my car repairs for over 15 years. I would recommend to anyone needing their car serviced.
AF
AVERY F.
Rockwall, TX
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
It was great
Jackson automotive was affordable and informative without being pushy like so many mechanics can be, and they know what they are doing!
Verified Customer
Rockwall, TX
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2025
verified customerVerified Customer
7
Always good work.
They do good work. Parts are pricey.
American made. I guess we better get used to it.
NS
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NANCY S.
Rockwall, TX
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Service
This is the first time I have been here and was very pleased. They got my car in and completed the service very quickly. I thought the prices were fair. Very accommodating and friendly.
CM
CINDY M.
Rockwall, TX
Audi A4 Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Checking out new car and oil / filter changes
I feel much more secure, knowing that you have looked my new car over. I now know that if something does go wrong with the car, y’all will know where to start in fixing it.! Thank you!
Verified Customer
Rockwall, TX
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
A satisfied long time customer!
I’ve been taking the same car to Jackson’s for the past ten years and truly believe they’re the reason it still runs! They are always efficient, affordable, and very knowledgeable. It’s hard to find trustworthy mechanics as a young lady who doesn’t know much about cars; but I know when I take it to Jackson’s, they’ll get it fixed and answer any questions I have along the way.
ML
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MARY KATE L.
Rockwall, TX
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Highly recommended!
Trusting mechanics is tough for me as I've been wronged more than once in the past. This was my first time coming to Jackson Automotive, and from the first moment I stepped foot in their shop, they were nothing but professional and above board. I believe this to be an honest shop, and I will keep coming back! I really appreciate the professionalism, quality work, and ethical dealings. Thanks, y'all!
JR
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JEANETTE R.
Rockwall, TX
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Highly recommend this company.
Their work is always excellent and they are a pleasure to deal with.
CC
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CONRAD & SEAN(SON) C.
Dallas, TX
Volkswagen Passat
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Fixed ac rear end and other trucks problems
Great service and reasonable prices and actually fixed problems like the said they would very happy with them will keep recommending them to friends family and ect thank you for being there!
GD
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GAIL & JIM D.
Fate, TX
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Excellent work and reasonably priced.
Excellent work and reasonably priced. Would recommend them to anyone.
RG
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RON & LEE G.
Rockwall, TX
Chrysler Pacifica
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Years of trust
They haven’t let me down yet
BK
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BRENT K.
Heath, TX
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
tahoe
these guys have always been honest of the work needed on my cars and have used them for all 4 of my cars over the last 5 years.
AD
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ANNETTE D.
Rowlett, TX
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Car was having some issues
My car was acting up starting on Friday and the ac would go in and out. I called them Friday afternoon and they got me in Monday morning. Checked my battery, alternator, and my ac to figure out why it was going in and out. They determined it was my relay for the ac. Got it fixed very quickly and were super friendly and helpful. We will be back for sure if we ever have car issues again.
SR
SCOTT R.
Rockwall, TX
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Always reliable
I have been a customer for well over 20 years. They have always been honest and reliable.
Displaying Review 1 - 15 of 1703 in total
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