I called Jake’s place to give me a quote to mount and balance 4 new tires supplied by me. The quote was $40.00 per tire. I came to the shop to get the tires mounted and balanced.I was informed that I had one stripped stud an a spring missing on my left rear drum brake assembly. I am a mechanic and just installed the new rear brakes with all new spring hardware and wheel cylinders, therefore, I know it was not the truth. The stripped stud is questionable after this dishonesty. I was told that there will be no charge for the spring. The total bill was $363.00. A total of $203.00 more than quoted. When I questioned the cashier about dramatic increase because the labor cost almost as much as I paid for the tires. I was told by the cashier “You should have bought the tires from us”. I will never do business at this shop again. The are dishonest, unethical and unprofessional. I rate this business at a 1 because a 0 was not an option.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.