business image

Japanese Auto Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(216 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
87
Net Promoter Score ®

Business Details

About

People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test equipment supervised by a Mechanical Engineer with a Masters Degree and over 30 years of experience. Our highly trained, ASE certified factory technicians share in the JAR sentiment that you and your vehicle deserve only the best of care. Having served Suwanee, Georgia and the surrounding cities for years, we are the area’s trusted dealer alternative. Learn more about our auto service in Suwanee, GA and see why so many customers trust us with all of their Japanese car repair needs. WE ACCEPT ALL LOCAL COMPETITOR COUPONS & ALL EXTENDED WARRANTIES. ...more

Categories
Auto Maintenance, Import Auto Repair, Oil Change
Contact
(678) 541-5700

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2355 Mall Of Georgia Buford, GA 30519
Japanese Auto Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(216 Reviews)

EJ
gravatar
EVANGELINE J.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2025
verified customerVerified Customer
10
Excellent service
Outstanding/Excellent service! I can't say enough about a repair shop that I've been with for over 20 years. That says a lot about the Owner, Managers, the Service Team, Mechanics and all the employees. Thanks for being my go to place fir service.

DB
gravatar
DEBBIE B.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Great Service!!
My experience with Japanese Auto Repair was wonderful! Jason was very courteous and willing to go out of his way to help me.

Verified Customer
Suwanee, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Always fast, friendly & knowledgeable
I've taken both my 1990 Mazda Miata & my Lexus GX460 to JAR. They have helped me keep my vehicles in top shape and the cost had always been reasonable.
Thanks again JAR for all your service!!

SG
gravatar
SOLOMAN G.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Service
Great service. Friendly staff. Fair price. My goal to for foreign car maintenance.

RG
gravatar
RONALD G.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Working fine, but only have about 50+ miles since the work was do e.
Same as title.
SHAD H. from Japanese Auto Repair responded on 06/10/2025 09:09 AM

Hi Ronald,
Thank you for the 5-star review! We're glad to hear everything is working fine so far. As you put more miles on it, feel free to reach out if any questions or concerns come up—we’re always here to help. Safe driving, and thanks again for choosing us!


JT
gravatar
JAMES T.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2025
verified customerVerified Customer
10
James T.
Service was outstanding. Everything was explained in detail especially the recommended service. This is the place for your vehicle’s maintenance services.
SHAD H. from Japanese Auto Repair responded on 06/09/2025 11:17 AM

Hi James,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found our service outstanding and appreciated the detailed explanations about the recommended maintenance. Clear communication and quality care are what we strive for, and it's great to know we met your expectations. We truly value your trust and look forward to helping you keep your vehicle in top shape!


DT
gravatar
Diana T.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
10
Honest service and great staff!
I’ve been going to JAR (originally in Suwanee) for almost five years, and I just had my first visit at the Buford location after recently moving to the area. I was so happy to see a familiar face—Patrick! He’s absolutely amazing and one of the main reasons I’ve continued coming back to JAR over the years.

Patrick is personable, kind, and incredibly honest. He never wastes my time with unnecessary services and always looks for ways to help me save money. One of the things I appreciate most is how he—and the whole team—take the time to educate me about my car. I always walk away feeling more informed and confident about what’s going on under the hood. It’s rare to find that kind of transparency and care.

The entire team at JAR has always made me feel comfortable and valued. My husband and I have complete trust in them, and we wouldn’t take our vehicles anywhere else. Highly recommend!
SHAD H. from Japanese Auto Repair responded on 06/04/2025 01:58 PM

Hi Diana,

Thank you so much for your thoughtful and heartfelt review! We're truly honored to have earned your trust over the past five years, and we're thrilled to hear that your first visit to our Buford location was a positive one.

Seeing a familiar face like Patrick certainly makes all the difference—he’s a valued part of our team, and we're glad his honesty, kindness, and dedication continue to stand out. We’re especially grateful you mentioned the effort we put into educating our customers. Empowering you with knowledge and ensuring you feel confident about your vehicle is one of our top priorities.

Thank you again for your continued support and for choosing Japanese Auto Repair. We’re grateful for both you and your husband, and we look forward to many more years of serving your automotive needs!

Warm regards,
The JAR Team


RM
gravatar
REBECCA M.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Great experience
Fast and great communication. We have used them for years and will continue.
SHAD H. from Japanese Auto Repair responded on 05/29/2025 02:11 PM

Thank you so much, Rebecca! We truly appreciate your continued trust and support over the years. It means a lot to us that you value our fast service and communication. We're always here to keep your vehicle running smoothly and look forward to serving you for many more years to come!

— The Japanese Auto Repair Team


WB
gravatar
WILLIAM B.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
10
Trustworthy service
I’ve been going to the Buford location since it opened. I have 3 cars all over 100k miles. They only do what needs to be done and they do it right.
SHAD H. from Japanese Auto Repair responded on 05/27/2025 11:24 AM

Thank you, William! We truly appreciate your loyalty and support over the years at our Buford location. It means a lot to us that you trust us with all three of your high-mileage vehicles. We’re committed to providing honest, quality service and only recommending what’s necessary to keep your cars running strong. Thanks again for being a valued part of the Japanese Auto Repair family!


DS
gravatar
DANIEL S.
Bushnell, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2025
verified customerVerified Customer
8
Worth coming back
Service was great, job completed timely and without hassle. No particular issues except labor cost vs the competition. I was in Walmart Auto Center the next day, and discovered the labor there to be only $10 for the same job, which would have saved me an extra $29.
SHAD H. from Japanese Auto Repair responded on 05/21/2025 11:25 AM

Hi Daniel,

Thank you for taking the time to leave us a review! We're glad to hear that you were pleased with the quality of service and that we were able to complete the job quickly and smoothly—even with the walk-in availability.

We understand your concern about labor pricing and appreciate the comparison you made. While places like Walmart Auto Center may offer lower prices for certain services, we strive to provide expert-level care, timely service, and a comfortable customer experience—including our waiting area and complimentary drinks—which we hope adds value to your visit.

We hope to have the opportunity to serve you again in the future, and if you ever have questions about pricing or services, please feel free to reach out—we're always happy to help.

Best regards,
Japanese Auto Repair Team


Verified Customer
Gainesville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Very helpful
Patrick was very helpful and professional. The whole experience was very positive.
SHAD H. from Japanese Auto Repair responded on 05/17/2025 12:20 PM

Thank you so much for the great review! We're thrilled to hear that you had a positive experience and that Patrick was able to provide helpful and professional service. We truly appreciate your support and look forward to seeing you again at Japanese Auto Repair!


DL
gravatar
DAVID L.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
Excellent Service, Great People
As with my first visit, the customer service and care (and the customer lounge) were off the charts. The staff takes the time and interest to carefully explain your car's situation in great detail.
SHAD H. from Japanese Auto Repair responded on 05/15/2025 06:47 AM

Dear David,

Thank you so much for your kind words and for taking the time to leave us another 5-star review! We're thrilled to hear that your experience with us—from the customer service to the comfort of the lounge—continues to exceed your expectations.

Our team takes great pride in providing clear, thorough explanations and ensuring every customer feels informed and confident about their vehicle. It's wonderful to know that this commitment made a difference for you.

We truly appreciate your continued trust and look forward to serving you again!

Warm regards,
The Japanese Auto Repair Team


SH
gravatar
SHAD H.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Excellent all around
Japanese Auto Repair JAR is the best. Both locations Suwanee and Buford. Highly recommend.
SHAD H. from Japanese Auto Repair responded on 05/13/2025 12:04 PM

Hi Shad,

Thank you for the awesome 5-star review! We're thrilled to hear that you've had great experiences at both our Suwanee and Buford locations. Your recommendation means a lot to us, and we truly appreciate your continued support. We’re always here whenever you need us!

— The Team at Japanese Auto Repair (JAR)


MM
gravatar
MARVIN M.
Union City, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Always satisfied with my service!!!
Reliable and reasonable work done correctly each and every time I come to visit Japanese Auto Repair for service.
SHAD H. from Japanese Auto Repair responded on 05/13/2025 12:05 PM

Hi Marvin,

Thank you for the fantastic 5-star review! We truly appreciate your continued trust in us. It's great to hear that you find our work reliable, reasonably priced, and consistently well done—that's exactly what we aim for. We look forward to seeing you again at your next visit!

— The Team at Japanese Auto Repair


AM
gravatar
ANDREW M.
Pendergrass, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Excellent shop for dealer replacement
I have been going to this shop for a few years and every single time the service is thorough and cost effective. This time they completed a repair for the cost of 1 hour of labor time, that Infiniti of Gwinnett wanted to charge me $950 for. The only issue is that on more than one occasion their online appointment system fails to give a confirmation, I have colleague that experienced the same issue, but we are willing to overlook that because of everything else that JAR gets right.
SHAD H. from Japanese Auto Repair responded on 05/13/2025 12:07 PM

Hello Andrew, 

Thank you so much for the continued support and the 5-star review! We’re honored to have earned your trust over the years, and it’s great to hear that you’ve consistently found our service thorough and cost-effective. Saving you from that $950 quote is exactly the kind of honest work we pride ourselves on!

We also really appreciate you pointing out the issue with our online appointment system. We’re looking into it to ensure a smoother experience for you and others moving forward. Thanks again for your patience—and for recognizing everything we strive to get right. We look forward to seeing you again soon!

— The Team at Japanese Auto Repair


Displaying Review 1 - 15 of 216 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.