Everything went smoothly, they communicated with my insurance (insurance estimate listed everything being repaired, but in actuality they needed to replace everything and fix additional damage, about a $2000 difference between the estimates) and everything was covered.
When I came in for the initial body shop estimate, my driver door wouldn't open. Rodney took a screw driver, bent the fender out a bit, and made sure the door would open/close so I wouldn't have to keep climbing from the passenger side every time.
I dropped the vehicle off, no hiccups, was told it would be ready in about 2 weeks, and it was ready to pick up 19 days later (~12 working days, monday-friday, as they are closed weekends).
Repairs look great! Can't tell it was ever damaged, before. Paint matches, everything works smoothly as it was supposed to. They offered interior detailing for $40, but I decided against it as the car is fairly new and there isn't terribly much to clean. But upon picking the vehicle up after repairs, it seems detailing was done - floors clean, door dirt/mud marks cleaned, much of the dash was cleaned, and fingerprint smudges on the touch-screen interface were wiper away. A few things were missed, but I never paid for any detailing, so I am more than happy with it!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
When I came in for the initial body shop estimate, my driver door wouldn't open. Rodney took a screw driver, bent the fender out a bit, and made sure the door would open/close so I wouldn't have to keep climbing from the passenger side every time.
I dropped the vehicle off, no hiccups, was told it would be ready in about 2 weeks, and it was ready to pick up 19 days later (~12 working days, monday-friday, as they are closed weekends).
Repairs look great! Can't tell it was ever damaged, before. Paint matches, everything works smoothly as it was supposed to. They offered interior detailing for $40, but I decided against it as the car is fairly new and there isn't terribly much to clean. But upon picking the vehicle up after repairs, it seems detailing was done - floors clean, door dirt/mud marks cleaned, much of the dash was cleaned, and fingerprint smudges on the touch-screen interface were wiper away. A few things were missed, but I never paid for any detailing, so I am more than happy with it!