Service Department's Reviews

4.8

(7,736 Reviews)

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Recent Reviews

LeaMarie L.

San Mateo, FL

05/15/2025

Category: Service

Horrible Experience

DO NOT BUY A HYUNDAI, ESPECIALLY FROM THIS DEALERSHIP! They sold us a lemon and refuse to make it right. They have had our car for over 8 weeks and it’s still not fixed. They have made no effort to communicate with us. We have had to call them every time we have received any updates. We get a different story about what is going on each time we speak to them. Two weeks ago we were given the Hyundai buyback number from them and they refuse to have anyone call us back, also. So this week when we called to speak to the GM we were told just to come pick our car up even though it’s not fixed and the issue with the car is a huge safety concern as the screen goes black that gives the driver information such as MPH, etc. My husband spoke to the GM today and he completely blew him off. My husband is a disabled veteran with a special tag that we’ve done without for over 8 weeks now and they could care less. We’ve had to continue to make payments on the Santa Fe calligraphy hybrid while driving an SE gas and no offer for any compensation. We have now hired an attorney to settle the matter since this dealership doesn’t care about their customers even a disabled veteran!!

Kevin T.

Lady Lake, FL

05/06/2025

Category: Service

They LIE so Read the Fine Print

I just purchase a 2025 Hyundai Elantra yesterday (5/5/2025). Although the car itself is great, I was lied to by two different members of the sales team.

I was told that in order to get a particular rebate, I needed to finance the car. Since I planned to pay for the car in full to avoid interest charges, I asked if there were any early penalty charges and both of these Hyundai employees told me "no", I would only have to pay the interest up to the time that I paid the amount off in full.

In reading the fine print after leaving the dealer, I see that there is a $75 charge if I do not keep the loan agreement for at least 6 months. Lie #1

I also noticed that in the contract that they had me sign without the opportunity to fully review it, basically it was sign here, sign here, I see that they listed my trade in as $9000, which was $500 less than what we agreed to. Lie #2

We had agreed to a deal where my bottom line amount to be paid, including all taxes, government license fees, and dealer charges would be $18,400.

Since I noticed other charges on top of that amount (a government documentary stamp tax, government taxes not included in cash price, and a license fee), I asked about these additional charges and I was told that they were charges that went with the optional extended warranty that I had agreed to. Based on the dishonesty that I already experienced, I'm guessing that this was Lie #3.

If Jenkins Hyundai of Ocala does not correct this sale and void the $75 early payoff penalty charge AND add the $500 to my trade in, I will be canceling my extended warranty and extended service plan, which I can legally cancel, and sharing this review all over the internet, including Yelp, Google reviews, and the Better Business Bureau.

Kevin T.

Lady Lake, FL

05/06/2025

Category: Service

They LIE so Read the Fine Print

Jody B.

Lady Lake, FL

02/04/2025

Category: Service

They lie and misrepresent prices of advertised cars and trade ins.

This dealership outright lied to me regarding the initial trade in value of my car they agreed to pay when I first got to the dealership, they basically changed the value to 10K less when I wanted to get a lesser expensive car. This dealership outright LIED, about their prices on the 4 cars I was interested in purchasing. This dealership lied about the $5000. over the trade in value incentive they said they were currently having. This dealership lied about giving a $250 deduction coupon on your new purchase.
Where do I begin? First let me say my salesman, Tucker was curteous, respectful and professional!
I went to this dealership because it is Hyundai and I bought my 2 previous Hyundai's from them. I remember their motto is you are now part of the Hyundai family! Precovid thats exactly what it felt like. Now, your just a means to make money. I already hv a very nice Hyundai and really didn't need another but I wanted to see about lowering my payments and getting an SUV to travel in. Prior to even looking at any SUV's I needed to know what my trade amount would be, so I wouldn't waste my time. I met with I assume a manager who told me he could guarantee me my payoff amount of $22k on my car. Ok 1st step done. Second, I needed to be sure there was a car I wanted BEFORE they ran a credit check (I didnt want a hit on my report). I had spent alot of time researching and looking at cars online and on the lot. I was there over 3.5 hours! I found 4 SUV's I was interested in buying. The prices ranged from $18K to 23.5K. They ran my credit and came back with a detailed list of charges. After all the add ons the total price came up to 32k. On the top of the sheet they had the car priced at 23.5 k, which was the most expensive car I had looked at. I told them I wanted the grand total for the car priced at 18k not 23.5k. Thats where more lies began. I was told I could get anyone of the four cars for the 32k total. It didn't matter what the price said on the internet or on the car sticker! What? Wait! Change the price to the 18k and reduce the taxes etc and my payment should be significantly lower. No they couldn't do that because then they would give me much less for my trade in. Keep in mind they had promised in the beginning to payoff the car. After the manager tried to talk around in circles trying to justify the WRONG price, I was just mortified. Guess what, I may be a senior and a woman but I'm not stupid which he was trying hard to make me feel. Anyway as you can guess, I was very upset. Upset that I wasted a perfectly beautiful day getting jerked around by this company. Never again will I return or buy another Hyundai. Note to future buyers: whatever the "special internet" price is, it doesn't matter. Plan on paying 10 to 12 thousand more than that price or your just going to waste your time.

Tera G.

Crystal River, FL

08/09/2024

Category: Service

Will never return

I will be trading in my vehicle this week on anything but a Hyundai

Terajo G.

Crystal River, FL

08/09/2024

Category: Service

Mr Sweeney should be fired

Terrible service. Rude. We were the first appointment upon opening. Zero communication as to what was going on and what was needing to be done. Time is money they say. Waiting for an oil change and a battery replacement has been an entire day worth of work

Tera G.

Crystal River, FL

08/09/2024

Category: Service

Worst service ever

Made appointment for 9 am. Opening. It's 3 pm and they are just taking my vehicle back. I was called at 12:26 and told my vehicle should be ready in 30 minutes. I get back and hrs go. Mind you, my vehicle was parked in a lot and was taken back almost an hr AFTER we arrived for it to be picked up. The manager Robert Sweeney was rude and brushed us off when we asked for cleared communication. Very rude. Slow. And absolutely had no idea what my car was being serviced for. I will be trading this car in asap on ANY other vehicle besides a Hyundai. The worst customer service I've ever received. That manager should be relieved from his responsibilities as he lacks the skills to deal w the general public. Mr Sweeney, because of you I will no longer do visit with Hyundai. I will be getting rid of my car and I will be sure to never purchase a vehicle again. They should not be scheduling appointments when they have no staff.

Murray F.

Micanopy, FL

02/13/2024

Category: Service

Good Experience

My hopes for a pleasant outcome were partially realized when I received notice of the repair work being completed, and fully realized when I functionally tested the vehicle. Jenkins was very cooperative and provided excellent service at a reasonable cost.

David C.

Ocala, FL

01/05/2024

Category: Service

Went for warranty work, no parts!!!

I received a letter to make an appointment for Hyundia anti theft recall. I made the appointment and went to Jenkins Hyundai. I waited over an hour, and was then informed that Jenkins did NOT have the parts. This was my second try to get the Hyundai theft issue resolved. The first time Hyundai gave me a club that did not fit the steering wheel. What a waste of my time.

Charlotte J.

Old Town, FL

09/05/2023

Category: Service

Engine failure

Our 2021 Kona experienced engine failure July 2023. We towed our Kona to their location due to needing a loaner car /rental to allow transportation to work. Upon arrival it was a fight to receive a loaner vehicle dispute our “client service representative” Courtney Winters stating the work would typically take a month to complete. Communication was limited if not nonexistent regarding the process or progress of the repair. We were notified the vehicle would be complete the week of August 28th. After numerous calls, voicemails, messages sent, and spending three hours on hold to be hung up on to restart the process Courtney Winters stated “the car would need a new battery costing $300”.

Saturday Courtney stated the car would be complete Tuesday September 5th if they could find where the newly replaced engine was leaking coolant.

Today we made the hour and 45 minute drive to the dealer after Courtney confirmed they fixed the leaking coolant issue, test drove the vehicle, and it received their seal of approval for us to retake possession.

We drove less than 10 miles from their location before the “ENGINE FAILURE” alarms started. Naturally the vehicle was turned around to be returned to the dealer. It is now sitting leaking the remainder of coolant across their service station.

Due to the displeasure of dealing your your dealership/repair center and their disgustingly poor customer service and sheer inability to do their jobs effectively I will contacting the better business bureau, However if i see a response by the end of today with the answer I deserve as one of your customers I will give you 10 days to rectify your disservice to me and my family, If not then i will write them and send them all our correspondence with dates of many duplicate repairs with a full written report of this absolutely disgusting experience with your company.

Bob S.

Ocala, FL

06/18/2022

Category: Service

Routine Service

Is it normal to take 3+ hours for a routine 15,000 service of my 2022 Hyundai Palisade with an appointment?

I had a 9:30 AM appointment on Saturday 6/18, arrived and checked in at 9:15 AM. Service requested was an oil change, tire rotation and repair the windshield runner on the passenger side (basically pop it back in). At approximately 11:15 AM, my service advisor indicated I needed a new cabin filter at a cost if $69.99, which I approved. The final total came to $79.95.

My car was finally delivered and I checked out at 12:31 PM. So what did they do between 9:15 AM and 11:15 AM?

Gary K.

Griffin, GA

2022 Hyundai Santa Fe

ReScore Review™

04/15/2022

Verified Customer

Category: Service

Satisfied

Good followup service

Original Review

04/10/2022

Service Type: Repair

Category: Service

Terrible service

three and a half hours for an oil change and a tire rotation. Other people
came and left. No explanation, no apology.

Eileen N. from Jenkins Hyundai of Ocala responded on 04/11/2022 07:51 AM

Gary,

Customer satisfaction is very important to us. We would like the opportunity to know how we can improve. Please contact me at 352 620-2264.

Eileen Nieto
Customer Relations Manager
Jenkins Hyundai of Ocala

Maria A.

Belleview, FL

2016 Hyundai Tucson

ReScore Review™

04/06/2022

Verified Customer

Category: Service

Repairs to my Hyundai Tuscan

Stacy was great!!

Original Review

04/05/2022

Service Type: Repair

Category: Service

Comments on my service at Jenkins

This is the second vehicle we purchased through Hyundai Ocala. I understand everyone has a bad day or two, but their service department has been lacking for quite a while, not only for this visit where we having issues and concerns but I also heard several times of being there between the two vehicles of complaints in their service department and the amount of time and service performed on other customers vehicles. I understand they are understaffed, but scheduling should also reflect that amount of personnel

Eileen N. from Jenkins Hyundai of Ocala responded on 04/06/2022 06:48 AM

Maria,

Customer satisfaction is very important to us. We would like the opportunity to know how we can improve. Please contact me at 352 620-2264.

Aurea M.

Ocala, FL

2018 Hyundai Santa Fe Sport

04/05/2022

Service Type: Repair

Verified Customer

Category: Service

Hyundai cares

My Santa Fe had a motor issue. It was repaired but when I drove off service dept. for 3 miles it lighted engine light. Returned to dealer gave me loaner car and was repaired with new catalytic. It runs good now but what if I didn't have insurance or warranty.

Eileen N. from Jenkins Hyundai of Ocala responded on 04/06/2022 06:40 AM

Aurea,

Customer satisfaction is very important to us. We would like the opportunity to know how we can improve. Please contact me at 352 620-2264.

Eileen Nieto
Customer Relations Manager
Jenkins Hyundai of Ocala

Roger H.

Ocala, FL

2017 Hyundai Santa Fe Sport

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Satisfied

Always a pleasant experience when I bring my vehicle in for maintenance. I would definitely recommend Jenkins Hyundai to my friends and family

Eileen N. from Jenkins Hyundai of Ocala responded on 04/04/2022 08:50 AM

Roger,

Thank you so much for your continued business and your glowing review! We appreciate your loyalty more than we can say, and we look forward to being of service to you in the future!

Eileen Nieto
Customer Relations Manager
Jenkins Hyundai of Ocala
352 620-2264

Eileen N. from Jenkins Hyundai of Ocala responded on 04/04/2022 08:55 AM

Roger,

Hi Roger, thanks so much for the review! We're so glad we were able to take care of your needs. Please visit again.

Eileen Nieto
Customer Relations Manager
Jenkins Hyundai of Ocala
352 620-2264

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