Verified CustomerWe completely understand the customer’s frustration regarding the difficulty in sourcing a grille for their Subaru. At the time, we had two vehicles of the same make and model awaiting the same part, and unfortunately, there was a mix-up in communication regarding their status.
This occurred during a transitional period in our shop when we were experiencing key staffing changes. These challenges contributed to a breakdown in communication and problem-solving, including issues in sourcing the necessary part.
We acknowledge that this was a failure on our part, and we sincerely regret the inconvenience it caused. While we cannot change what happened, we want to assure our customers that our team is now in a much stronger position. With improved staffing, better communication processes, and a more proactive approach to sourcing parts, we are confident that we can handle similar situations far more effectively in the future.
We completely understand the customer’s frustration regarding the difficulty in sourcing a grille for their Subaru. At the time, we had two vehicles of the same make and model awaiting the same part, and unfortunately, there was a mix-up in communication regarding their status.
This occurred during a transitional period in our shop when we were experiencing key staffing changes. These challenges contributed to a breakdown in communication and problem-solving, including issues in sourcing the necessary part.
We acknowledge that this was a failure on our part, and we sincerely regret the inconvenience it caused. While we cannot change what happened, we want to assure our customers that our team is now in a much stronger position. With improved staffing, better communication processes, and a more proactive approach to sourcing parts, we are confident that we can handle similar situations far more effectively in the future.
They lied. Why and for what reason? Was it a new bumper that need to be ordered? Missing bracket? Then finding out it’s the grill after I asked to see it. If they said I could not see it. The car would still be there for who knows how long.
The work. Unfortunately aftermarket parts like the bumper cover is hit and miss. The fit between the hood and the cover could be better. The painting was ok, although, it doesn’t look like they attempted to blend the paint. Pearl white paint is very hard to blend. Although, it could have been better than what they did. I wouldn’t expect perfect because of the materials. Plastic and metal take the color differently. I have 4 year old paint next to new paint.
I’ll never use them again or would recommend them unfortunately. They lied. Hope you’ll have better luck if you use them.