Business Solutions
English French Canadian
SureCritic / Hyundai Dealer / Joe Machens Hyundai
business image

Joe Machens Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,212 Reviews)
79
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
82%
4 stars
11%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
34
Total ReScores™
4.9
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

Joe Machens Hyundai is conveniently located in Columbia, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Joe Machens Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Joe Machens Hyundai is conveniently located in Columbia, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Joe Machens Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(573) 474-7400
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
7:30 AM - 2:30 PM
Sun
closed
* Central Time (Us & Canada)
1300 Vandiver Dr. Columbia, MO 65202
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,212 Reviews)
Write a Review
Recent Reviews
RC
gravatar
Robert C.
Saint Robert, MO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/31/2025
1
Category: Service
Hunter Sharpe (Finance) Terrible
I purchased a 2026 Hyundai Palisade Caligraphy in late November 2025. My salesman was Ashton Summerville. He was excellent. Very friendly, kind and courteous. He made the process very easy and if I were to ever decide to purchase from this dealership again I would want to work with him. However, the finance guy, Hunter Sharpe, was horrible. During the sale he seemed okay, but when I went to register the vehicle I discovered he did the simple, basic math wrong and I needed to get it corrected. I called and was transferred to him by the receptionist but he didn’t answer so I left a voicemail saying I needed to speak with him, it was very important. After 2 hours he didn’t call back. I called 2 more times and was transferred to his voicemail again, I did not leave a messge because he obviously doesn’t return calls. I then called again and told the receptionist not to transfer unless she was sure he was in. I started to explain and she just put me on hold. He did end up answering and I told Hunter the problem and he just couldn’t believe it until he brought it up on his computer and saw the problem. He said he would fix it and mail it to me and I asked why he couldn’t just email it. After a couple of volleys back and forth he realized he could and said he would send soon but wanted to talk to some people to find out how it happened. I waited almost 3 hours then began trying to get ahold of him again to no avail. I asked to speak to the general manager but the receptionist said he was in a meeting and she would transfer me to someone else, then hung up on me. I then called Ashton, explained this nonsense and he got it resolved immediately, after Hunter messed up the simple, basic math 2 more times. So again, only Ashton is worth working with at this dealership. The general manager is too busy to be bothered with customers, the finance guy can’t do simple basic math, and the receptionist does not like to be bothered by aggravated customers. If you do business with these people, work with Ashton and verify all the figures done by Hunter to ensure he gets the simple, basic math right.
Businesses Near You
Eldon Tire & Brakes
89
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(427 Reviews)
D And R Tire And Muffler LLC.
100
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(29 Reviews)
Complete Auto Repair Service C.A.R.S.
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(552 Reviews)
Precision Auto and Tire Services
89
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(899 Reviews)
White's Automotive
97
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(113 Reviews)
Vehicle Reviews
vehicle image
2026 Elantra
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(11)
vehicle image
2026 IONIQ 5
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(17)
vehicle image
2026 IONIQ 9
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(243)
vehicle image
2026 Kona
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(254)
vehicle image
2026 Palisade
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(745)
vehicle image
2026 Palisade Hybrid
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(144)
vehicle image
2026 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(91)
vehicle image
2026 Santa Fe
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(165)
vehicle image
2026 Santa Fe Hybrid
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(274)
vehicle image
2026 Sonata
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(29)
vehicle image
2026 Sonata Hybrid
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(7)
vehicle image
2026 Tucson
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(184)
vehicle image
2026 Tucson Hybrid
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(55)
vehicle image
2026 Venue
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(11)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.