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I called ahead to schedule an appointment- and specifically asked if the Toyota Care was still active for a routine maintenance. He said yes.
When I took the car in, I waited 5-10 minutes before I was greeted. Miguel then told me my Toyota Care had expired.
Why not pull up my account and tell me on the phone when I asked? Why did he have to wait until I went in person to tell me?
Please train your associates to use the system more proficiently, and be more proactive. Please don’t lie or mislead clients.
(I asked him twice on the phone prior to my appointment, and twice he said my Toyota Care was still active.) I don’t understand where there was a miscommunication.
Other than what was mentioned above, every associate was doing a great job wearing masks. When I entered the service facility, I didn't see any hand sanitizers in proximity. Lastly, calling ahead to make a service appointment was fairly easy. My call was picked up in a decent time frame.